- Accelerate the evolution of Medmo’s Customer Success function by defining the CS playbook, account health-scoring and segmentation, QBR and reporting cadence, and standard sales-to-CS handoff intake
- Drive expansion on existing accounts through executive management of stakeholders and use of client performance and ROI data
- Own account relationships and host regular touchpoints with key personnel to discuss issues, report on performance, and identify growth opportunities
- Act as strategic sponsor and primary client proxy during onboarding and ongoing operations
- Communicate client goals and requirements to internal Operations and Product teams and elevate and address issues
- Lead recurring operational reports, monthly reporting, QBRs, and annual strategic meetings
- Use data exports and advanced analytical tools to manipulate, analyze, and extract actionable insights
- Manage structured account handoff intake from Business Development at close, including scope, pricing, and commitments
- Serve as primary strategic advisor to regional and executive leadership teams within client organizations
- Own the narrative, prove ROI, report on performance, manage relationships, and drive expansion across healthcare accounts
Requirements
- 10+ years of progressive experience in Customer Success, Account Management, or Operations within the primary care, value-based care, digital health, or health plan space
- Proven track record of managing executive stakeholders
- Executive presence to command a room with C-suite executives and clinical leadership
- Deep, intuitive understanding of how physician organizations think, act, and measure success
- Domain expertise in Medicare Advantage, primary care, or value-based care programs preferred
- Active use of AI in day-to-day work
Core Competencies
Demonstrates extensive experience in Customer Success and Account Management, with a strong focus on managing executive stakeholders and driving growth in healthcare accounts. Proficient in using data analytics to inform strategic decisions and enhance client relationships.
Highest-signal resume keywords
- Customer Success Management
- Account Management
- Stakeholder Engagement
- Data Analysis
- Healthcare Domain Expertise
Hard Skills
- Account Health-Scoring
- Performance Reporting
- Client Onboarding
- ROI Analysis
- Strategic Planning
Soft Skills
- Executive Presence
- Communication
- Relationship Management
Industry Keywords
- Medicare Advantage
- Value-Based Care
- Primary Care
- Digital Health
- Health Plan
Tools & Technologies
- Advanced Analytical Tools
- Data Exports
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Director, Customer Success – Medmo Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
