Director, Initiative Delivery

• Lead the successful execution of critical cross-functional initiatives
• Own the full delivery lifecycle from scoping and planning through execution, adoption, and close-out
• Define delivery frameworks with milestones, owners, dependencies, decision points, and success criteria
• Establish governance cadence through status reporting, risk logs, stakeholder updates, and decision tracking
• Facilitate working sessions and decision forums
• Drive day-to-day execution across workstreams and resolve blockers
• Hold teams accountable to commitments and **escalate** risks and decisions
• Coordinate operational readiness for system and tooling rollouts, including UAT, training, and launch planning
• Partner with Product and Development teams to sequence launches and minimize operational disruption
• Close initiatives with documented outcomes, lessons learned, and handoff to steady-state operations
• Report to the SVP of Technology Operations

Requirements

• 5-10+ years in product or program delivery, project management, or cross-functional operations roles
• Proven track record delivering complex, multi-stakeholder initiatives end-to-end with measurable results
• Strong delivery discipline: able to manage multiple workstreams, maintain momentum, and close initiatives
• Excellent planning and governance skills, including risk management, dependency tracking, stakeholder communication, and status reporting
• Ability to create structure and clarity in ambiguous environments without waiting to be given a framework
• Exceptional ability to work across an organization to achieve strategic goals
• Deep understanding of product software delivery life cycles
• Experience with Atlassian collaboration tools (JIRA, Confluence) or similar platforms
• Preferred: experience in tech-enabled healthcare services, digital health, or health plan, provider, or pharmacy operations
• Preferred: familiarity with patient-facing workflows, clinical operations, or care delivery processes
• Preferred: experience delivering EHR, CRM, or internal platform rollouts
• Preferred: background in high-growth, venture-backed, or startup environments
• Preferred: familiarity with Agile, hybrid, or structured delivery methodologies
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship
• Successful completion of a comprehensive background check and pre-employment drug screening

Core Competencies

Demonstrates expertise in leading cross-functional initiatives and managing the full delivery lifecycle, including scoping, planning, execution, and governance. Proficient in stakeholder communication, risk management, and operational readiness for system rollouts.

Highest-signal resume keywords

• Product Delivery Lifecycle Management
• Cross-Functional Project Management
• Risk Management and Dependency Tracking
• Atlassian Tools (JIRA, Confluence)
• Agile Delivery Methodologies

ATS Optimization Keywords

Hard Skills

• Project Management
• Delivery Discipline
• Governance Skills
• Stakeholder Communication
• Operational Readiness Coordination
• UAT Planning
• Launch Planning
• Multi-Stakeholder Initiative Delivery
• Structured Delivery Methodologies
• Ambiguity Management

Soft Skills

• Leadership
• Collaboration
• Problem-Solving
• Accountability
• Facilitation

Industry Keywords

• Tech-Enabled Healthcare Services
• Digital Health
• Patient-Facing Workflows
• Clinical Operations
• EHR Rollouts
• CRM Rollouts
• Startup Environments

Tools & Technologies

• JIRA
• Confluence
• Collaboration Tools