- Lead and mentor a team of carrier relations specialists across LATAM
- Partner with Sales and Product teams to analyze market trends and customer demand
- Co-develop country-specific supply strategies for individual LATAM markets
- Develop and maintain strategic relationships with regional and local carriers and suppliers
- Negotiate cost-effective solutions, expand coverage, and optimize service delivery
- Navigate local telecommunications regulations and policy changes
- Adapt Twilio's supply strategy and maintain compliance across LATAM territories
- Implement and monitor localized KPIs for supplier performance, route quality, and cost efficiency
- Resolve regional carrier and supplier service issues as an escalation point
- Minimize operational disruption and maintain high service reliability
Requirements
- Minimum of 10 years in the telecommunications services industry, including at least 5 years in a leadership role managing carrier relations
- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments
- Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand
- Strong negotiation, influence, and communication skills in complex multi-country environments
- Data-driven, analytical approach to decision-making and route optimization
- Fluency in Spanish, English and Portuguese
- Bachelor's degree in Telecommunications, Business Administration, or a related field is desired
- Familiarity with core communication protocols and standards, including SS7, ISUP, MAP, and SIP, is desired
Core Competencies
Demonstrates extensive expertise in LATAM telecommunications markets and carrier relations, with a strong focus on strategic relationship management, negotiation, and compliance with local regulations. Proven ability to lead teams, analyze market trends, and implement data-driven supply strategies to optimize service delivery.
Highest-signal resume keywords
- Telecommunications Industry Experience
- Leadership in Carrier Relations
- Fluency in Spanish, English, and Portuguese
- Negotiation and Communication Skills
- Data-Driven Decision Making
ATS Optimization Keywords
Hard Skills
- Carrier Relations Management
- Market Trend Analysis
- Supply Strategy Development
- KPI Implementation and Monitoring
- Route Optimization
- Telecommunications Regulations Navigation
- Core Communication Protocols
- SS7
- ISUP
- SIP
Soft Skills
- Mentoring
- Collaboration
- Influence
Certifications & Qualifications
- Bachelor's Degree in Telecommunications
- Bachelor's Degree in Business Administration
Industry Keywords
- LATAM Telecommunications Markets
- Local Carrier Ecosystems
- Regulatory Environments
- Service Reliability
- Cost Efficiency
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Director, LATAM Carrier Relations Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
