Director of Solutions Engineering

Responsibilities

• Lead, mentor, and develop a high-performing team of Solutions Engineers, fostering a culture of technical excellence, accountability, and continuous growth.
• Drive the technical sales strategy across North America, guiding discovery, solution design, demonstrations, and customer evaluations.
• Partner closely with Sales leadership to align presales activities with revenue objectives and accelerate business growth.
• Establish and scale best-in-class presales methodologies, processes, and tools to improve consistency, efficiency, and customer outcomes.
• Act as a trusted advisor and executive sponsor on strategic enterprise opportunities, helping customers solve complex identity, fraud, and data challenges.
• Champion the adoption of AI-enabled practices and technologies to enhance team productivity, customer engagement, and technical differentiation.
• Collaborate cross-functionally with Product and Engineering teams to translate customer and market insights into future product innovation.
• Leverage data and performance metrics to optimize technical win rates, evaluation success, deal velocity, and overall business impact.
• Attract, hire, and retain top Solutions Engineering talent while building a scalable organization capable of supporting continued growth.
• Serve as a key member of the Customer Engineering leadership team, helping shape the vision, strategy, and future direction of the function.

Requirements

• Proven success leading, coaching, and developing high-performing Presales or Solutions Engineering teams in a growth-oriented technology organization.
• A leadership style rooted in coaching and mentorship, with a passion for helping individuals grow, succeed, and advance their careers.
• Deep expertise in presales methodologies, frameworks, and best practices, with a track record of scaling processes that improve team performance and business outcomes.
• Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and drive more effective technical evaluations.
• Ability to serve as a strategic advisor to both customers and internal stakeholders, influencing decisions at all levels of the organization.
• Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into compelling business value.
• A proactive, ownership-driven mindset with a demonstrated ability to lead initiatives, solve problems, and deliver results in fast-paced environments.
• Strong ability to bridge the gap between customer challenges, business objectives, and technical solutions.
• Experience in identity verification, fraud prevention, risk, data intelligence, cybersecurity, fintech, or adjacent technology markets is preferred but not required.
• Proven ability to recruit, develop, and retain top technical talent while building engaged, high-performing teams.
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