Director, Program and Campus Launch

Responsibilities

• Create and maintain Smart Sheets and other documents to track progress on new programs and campus launches
• Maintain and update agendas and progress notes on recurring group meetings on new programs and campus launches
• Assist in the development and generation of Proformas and Business Plans for new programs and campus launches
• Provide oversight to the Clinical Business Developer(s), including clinical site sourcing, creating and maintaining partnerships, and ensuring new programs have sufficient clinical sites before scheduled launch
• Align program development and clinical site implementation with organizational goals and regulatory standards
• Guide internal launch processes, including greenlight processes, system interdependencies, and timelines
• Resolve client, campus, or cross-functional concerns promptly and effectively
• Assist and partner with Vice President, Operations – Start-ups on projects and tasks necessary to meet new programs and campus launch timelines
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

Requirements

• Bachelor’s degree in a business, marketing, or related field (required); Master’s degree (preferred)
• Minimum of seven (7) years project management, program development, and partnership management (required)
• Experience with accreditation, campus operations, and regulatory compliance (required)
• Knowledge of academic and clinical program development in post-secondary or healthcare settings
• Strong analytical skills with the ability to interpret data and make strategic decisions
• Working knowledge of CRM, SIS, or LMS systems for program management
• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Operate effectively in uncertainty and ambiguity
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity
• Able and willing to: Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders.
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