- Lead and drive Patient Access revenue cycle transformation initiatives to maximize efficiency and effectiveness of end-to-end revenue cycle operations and services for clients
- Manage project plans, deadlines, and on-time deliverables
- Prepare reports, presentations, and documentation to monitor, evaluate, and communicate the effectiveness of Patient Access initiatives
- Improve tracking tools and develop quality, process, financial, and patient satisfaction KPIs and metrics
- Serve as a Patient Access subject matter expert for clients and team members
- Collaborate with colleagues and client counterparts to understand business challenges and adapt implementation methodologies and approaches
- Monitor analytics, report trends in denials and procedural problems, and recommend corrective actions
- Develop scalable transition plans to sustain improvements
- Assist in developing and improving revenue cycle assessment and implementation methodologies
- Evaluate current-state operations and create blueprints for transitions to the desired future state
- Establish realistic and measurable goals and priorities aligned with organizational objectives
- Use, protect, and disclose patients’ protected health information in accordance with HIPAA standards
- Comply with Information Security and HIPAA policies and procedures
- Limit viewing of protected health information to the minimum necessary
- Perform other duties as assigned
Requirements
- Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field preferred
- Proven experience in a leadership role within revenue cycle services, preferably in a healthcare hospital-based healthcare setting
- 7+ years of experience in healthcare operations related to patient access, including pre-scheduling, scheduling, insurance verification, authorization, financial counseling, and denial prevention
- 7+ years of healthcare consulting experience
- Proven success leading large-scale Patient Access strategic development and implementations
- Professional certifications such as CHAA or CHAM, or demonstrated progress toward such certifications, are a plus
- Advanced level of Excel proficiency and experience in financial modeling and analysis
- Advanced Microsoft PowerPoint and Word skills
- Experience with SQL, SPSS, Power BI, benchmarking, and MGMA survey data is a plus
- Project leadership and workplan management experience for opportunity assessments within a consulting firm setting, focused on patient access revenue cycle areas
- Strong understanding of revenue cycle management principles and practices
- Knowledge of state and federal governmental, legal, and regulatory provisions related to front-end revenue cycle operations
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities with a data-driven approach to decision-making
- Ability to adapt to a fast-paced and changing environment while managing multiple priorities and deadlines
- Occasional travel and flexibility to work outside normal business hours as needed
- Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
- Must be able to follow directions, collaborate with others, and handle stress
Core Competencies
Demonstrates expertise in Patient Access revenue cycle management, focusing on strategic development, implementation methodologies, and performance metrics. Proficient in financial modeling, data analysis, and compliance with HIPAA standards.
Highest-signal resume keywords
- Patient Access Revenue Cycle Management
- Healthcare Operations Leadership
- Financial Modeling and Analysis
- Project Leadership in Consulting
- Regulatory Compliance Knowledge
Hard Skills
- Revenue Cycle Assessment
- KPI Development
- Data AnalysisProcess Improvement
- Insurance Verification
- Financial Counseling
- Denial Prevention
- Excel Proficiency
- SQL Experience
- Power BI
Soft Skills
- Exceptional Communication
- Interpersonal Skills
- Analytical Problem-Solving
- Adaptability
- Collaboration
Certifications & Qualifications
- CHAA
- CHAM
Industry Keywords
- Patient Access
- Healthcare Consulting
- Revenue Cycle Operations
- HIPAA Compliance
- Healthcare Administration
Tools & Technologies
- Microsoft PowerPoint
- Microsoft Word
- SPSS
- Benchmarking Tools
- MGMA Survey Data
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Director, Transformation Services – Patient Access Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
