Director, Transformation Services – Patient Financial Services

• Lead and drive Patient Financial Services revenue cycle transformation initiatives for clients
• Manage project plans, deadlines, and on-time deliverables
• Prepare reports, presentations, and documentation to monitor and communicate Patient Account initiatives
• Improve tracking tools and develop KPIs and metrics covering quality, process, financials, and patient satisfaction
• Serve as a Patient Financial Services subject matter expert for clients and team members
• Collaborate with colleagues and client counterparts to address business challenges and adapt implementation methodologies
• Monitor analytics, report denial and procedural trends, and recommend corrective actions
• Develop scalable transition plans to sustain improvements
• Assist in developing and improving revenue cycle assessment and implementation methodologies
• Evaluate current-state operations and create blueprints for transitions to the desired future state
• Establish measurable goals and priorities aligned with organizational objectives
• Use, protect, and disclose protected health information in accordance with HIPAA
• Comply with Information Security and HIPAA policies and procedures
• Limit viewing of PHI to the minimum necessary
• Perform other duties as assigned

Requirements

• Proven experience in a leadership role within revenue cycle services, preferably in a healthcare hospital-based healthcare setting
• 7+ years of experience in healthcare operations related to patient accounts—billing, insurance/self-pay collections, and denial prevention
• 7+ years of healthcare consulting experience
• Proven success leading large-scale Patient Financial Services strategic development and implementations
• Advanced level of Excel proficiency and experience in financial modeling and analysis
• Advanced Microsoft PowerPoint and Word skills
• Project leadership and workplan management experience for opportunity assessments within a consulting firm setting focused on patient financial service revenue cycle areas
• Strong understanding of revenue cycle management principles and practices
• Knowledge of state and federal governmental, legal, and regulatory provisions related to front-end revenue cycle operations
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving abilities with a data-driven approach
• Ability to adapt to a fast-paced, changing environment and manage multiple priorities and deadlines
• Occasional travel and flexibility to work outside normal business hours
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes

Core Competencies

Demonstrates expertise in Patient Financial Services revenue cycle management, with a strong focus on strategic development, implementation methodologies, and compliance with HIPAA regulations. Proven ability to lead projects, analyze data, and improve operational efficiencies in healthcare settings.

Highest-signal resume keywords

• Revenue Cycle Management
• Healthcare Consulting
• Project Leadership
• Advanced Excel Proficiency
• Patient Financial Services

ATS Optimization Keywords

Hard Skills

• Financial Modeling
• Data Analysis
• KPI Development
• Process Improvement
• Denial Prevention
• Billing Management
• Insurance Collections
• Healthcare Operations
• Transition Planning
• Operational Blueprinting

Soft Skills

• Exceptional Communication
• Interpersonal Skills
• Analytical Problem-Solving
• Adaptability
• Time Management

Industry Keywords

• Patient Financial Services
• Healthcare Operations
• HIPAA Compliance
• Revenue Cycle Transformation
• Healthcare Regulations

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word