District Manager, 12 Months Contract

• Manage all aspects of the program in a given geographical area
• Ensure patients have easy access to their drug therapy by overseeing and managing remote Field Case Managers and Personal Care Specialists or Wellness Case Managers
• Proactively identify areas of enrollment growth and manage client issues
• Act as program champion with influential stakeholders
• Coach and mentor new field team members to promote program services to patients and HCPs
• Collaborate with Commercial District Managers to maximize program opportunities with key customers and execute tactics
• Work with management to ensure clear understanding of team mission and goals
• Identify project and work-activity skill requirements and match them with available talent
• Work with Training Managers to improve team competencies and address knowledge gaps
• Obtain feedback and input on program enhancements
• Stay abreast of industry trends and pending legislation impacting the business
• Foster proactive, continued quality improvement
• Recruit, interview, and hire for vacant positions
• Conduct performance reviews and manage professional development for the field team
• Train, motivate, and develop field teams
• Spend significant time in the field with remote teams
• Manage employee relations and progressive discipline
• Monitor KPIs to ensure superior customer experience and compliance with program operating procedures
• Use CRM and reports to monitor, train, and coach field teams
• Approve purchases, expenses, mileage, and other budget-related expenses

Requirements

• Bachelor’s degree required
• Health professional background, such as nursing or other medical expertise, is an asset
• Minimum of 5 years experience in people management or clinical program management or related fields within healthcare
• CCPE certification is an asset
• Experience with patient support program management is an asset
• Proficiency in key account management
• Proficiency at understanding the private and public reimbursement environments is an asset
• Proficiency at understanding and leveraging data to identify opportunities and challenges with customers and team members
• Proficiency at coaching field team to promote program services to customers and patients
• Proficiency at identifying and championing efficiencies (tasks, technology, etc)
• Proficiency at working with CRM and leveraging its analytics
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
• Good analytical, conceptual and problem solving skills
• Ability to manage multiple tasks along a parallel process
• Ability to resolve associate issues effectively and efficiently
• Critical thinking skills
• Strong industry knowledge
• Ability to communicate effectively in both French and English (oral and written) mandatory in Quebec, an asset in the rest of Canada
• Strong interpersonal and leadership skills
• Attention to detail
• Ability to proficiently use computer and good knowledge of Microsoft Office
• Strong business acumen competency
• Ability to travel up to 50% depending on region and responsibility
• Must be able and willing to work in the home offices of field team members
• Ability to collaborate with different parties
• Ability to coach and develop others
• Valid, non-expired, unrestricted driver’s license
• Must possess a car
• Core Competencies

Demonstrates strong leadership and people management skills while effectively overseeing field teams and enhancing program services.

Proficient in project management, data analysis, and key account management within the healthcare sector.

• Highest-signal resume keywords
• People Management
• Project Management
• Key Account Management
• Coaching Field Teams
• Bilingual Communication
• Hard Skills
• Project Management
• Data Analysis
• Key Account Management
• Patient Support Program Management
• CRM Proficiency
• Understanding Reimbursement Environments
• Coaching and Mentoring
• Analytical Skills
• Problem Solving
• Microsoft Office Proficiency
• Soft Skills
• Leadership Skills
• Interpersonal Skills
• Attention to Detail
• Critical Thinking
• Effective Communication

Certifications & Qualifications

• CCPE Certification
• Industry Keywords
• Healthcare
• Clinical Program Management
• Patient Support Programs
• Quality Improvement
• Regulatory Compliance
• Tools & Technologies
• CRM Systems
• Analytics Tools
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