- Provide professional support to business customers via phone, email, and chat
- Assist clients in navigating and using digital advertising tools and self-service platforms
- Deliver both pre-sales and post-sales support
- Investigate and resolve technical and account-related issues
- Ensure timely follow-up and clear communication with customers
- Identify opportunities to improve clients' advertising performance and overall experience
- Collect valuable customer feedback and contribute to service improvements
- Support business clients across Europe
- Work with one of the world's leading digital advertising platforms
Requirements
- Native or fluent Dutch (C1/C2 level)
- Good command of English (B2 minimum)
- Strong communication and relationship-building skills
- Problem-solving mindset with attention to detail
- Comfortable working with online platforms and digital tools
- Ability to multitask and manage priorities effectively
- Customer-focused, proactive, and team-oriented attitude
- Previous experience in customer service, technical support, sales support, or digital marketing is a plus
- Must be based in Portugal
Core Competencies
Demonstrates expertise in providing professional support to business customers through various communication channels, with a strong focus on digital advertising tools and customer satisfaction. Proficient in problem-solving and relationship-building, ensuring effective service delivery and continuous improvement.
Highest-signal resume keywords
- Fluent Dutch (C1/C2 Level)
- Good Command of English (B2 Minimum)
- Customer Service Experience
- Digital Advertising Tools Proficiency
- Technical Support Skills
Soft Skills
- Strong Communication Skills
- Relationship-Building Skills
- Problem-Solving Mindset
- Attention to Detail
- Multitasking Ability
Industry Keywords
- Customer Support
- Pre-Sales Support
- Post-Sales Support
- Technical Issues Resolution
- Customer Feedback Collection
Tools & Technologies
- Digital Advertising Platforms
- Self-Service Platforms
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Dutch-Speaking Customer Support Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
