Employee Engagement and Development Coordinator

Responsibilities

• Design and implement tailored career development programs to ensure employees achieve their long-term goals while delivering exceptional service to clients.
• Foster connections between team members through meaningful engagement initiatives, such as CrewHu badge customization and mentorship programs, to enhance collaboration and morale.
• Conduct quarterly one-on-one meetings with each employee to understand their "WHY" and provide access to resources and shadowing opportunities with senior technicians.
• Continuously refine onboarding processes, ensuring new hires are set up for success from day one.
• Develop and maintain robust feedback mechanisms, such as regular surveys and follow-up sessions, to track and improve engagement and satisfaction levels.
• Enhance leadership capabilities by developing programs that identify and grow future leaders within the company.
• Implement innovative tools and approaches to keep engagement initiatives fresh, relevant, and impactful.
• Partner with the VP of People and Culture and other members of the Leadership Team to align employee development with company-wide strategic goals, ensuring team success over individual silos.
• Lead by example, setting a high standard of professionalism and engagement in all interactions.
• Mentor teams responsible for implementing engagement programs, encouraging continuous improvement and innovation.
• Build and nurture strong relationships with employees and leaders, ensuring open communication and alignment across all levels of the organization.
• Develop and track KPIs related to employee engagement, career development, and retention, ensuring alignment with Darkhorse Tech’s strategic goals.
• Provide transparent reporting to the Leadership Team on the progress and impact of initiatives, using data to refine and improve strategies.
• Regularly analyze employee feedback, engagement data, and industry trends to inform decisions and keep Darkhorse Tech at the forefront of employee experience best practices.
• Assist with additional HR responsibilities as needed or when VP of People and Culture is out of office.
• Assist with interviewing, hiring, and onboarding process as needed (e.g., reviewing resumes, candidate outreach, scheduling interviews with Managers).
• Assist with employee issues and inquiries.

Requirements

• Bachelor's degree in human resources or business administration, or equivalent experience is preferred
• 1-2 years of experience with employee engagement and learning & development (IT or MSP environment is strongly preferred)
• Excellent verbal and written communication skills
• Excellent organizational and planning skills
• Active listening skills

Core Competencies

Demonstrates expertise in designing and implementing career development programs, enhancing employee engagement, and fostering leadership capabilities. Proficient in utilizing data-driven strategies to track and improve employee satisfaction and retention.

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