Engagement Specialist – Compliance, Software Anti-Piracy Initiatives

• Manage compliance and anti-piracy campaigns specifically targeting the SEA region.
• Analyze and evaluate investigation data, ensuring CRM systems are updated with precision for global reporting.
• Proactively identify new leads using external sources and refine engagement strategies to convert non-compliant users.
• Organize documentation to ensure smooth, consistent workflows and knowledge-sharing across the team.
• Provide rapid insights and data snapshots to meet evolving business needs.

Requirements

• 1+ years in Sales, Account Management, or Legal (Sales exposure is key; software compliance or anti-piracy experience is a massive plus!)
• High proficiency in English (written and verbal).
• Additional proficiency in a regional language (e.g., Malay, Vietnamese, Thai, or Tagalog) is highly advantageous.
• Comfortable with data management tools, CRM metrics, and Omni-channel communication (calls, emails, video).
• Basic to intermediate skills in MS Excel or equivalents (Google Sheets, SPSS).
• Strong online "detective" skills, including advanced search techniques for lead generation.
• Ability to prioritize tasks under pressure and adapt to changing campaign priorities in a remote environment.

Core Competencies

Demonstrates expertise in compliance management and anti-piracy strategies, with strong capabilities in data analysis and CRM system management. Proficient in lead generation and engagement strategies, particularly within the SEA region.