- Provide IT support and field service activities in end-user environments
- Assist users with technical questions and issues relating to Microsoft Windows 11 and Microsoft Office 2016
- Receive, analyze, process, and resolve incidents and service requests
- Independently manage tickets through to successful resolution in the designated ticketing system
- Perform fault analysis and troubleshoot IT workstations
- Support users through Help Desk and customer support services
- Document actions taken and solutions implemented in the ticketing system
- Comply with defined service, support, and security processes
- Collaborate with other IT support and infrastructure teams to resolve more complex issues
- Work on customer projects for public-sector and private-sector clients
Requirements
- Completed vocational training in an IT-related field, such as computer science, or commercial training with at least one year of relevant professional experience
- Alternatively, a completed university degree, for example in industrial engineering, computer science, or a comparable field
- At least two years of professional experience or practical user experience with Microsoft Windows 11 and Microsoft Office 2016
- At least one year of professional experience in IT support, Help Desk, or customer support
- Practical experience processing and fully resolving tickets through a ticketing system
- Knowledge of incident management and service request management
- Strong service and customer focus, together with a structured and solution-oriented approach to work
- Strong communication skills when dealing directly with users and customers
- Willingness and consent to undergo a reliability screening for access to security-sensitive areas of public authorities
- Native-level German or at least C1 proficiency
- English at B1 level
- Complete application documents, including a cover letter, CV/resume, and references
Core Competencies
Demonstrates expertise in IT support and customer service, with a strong focus on resolving incidents and service requests using Microsoft Windows 11 and Microsoft Office 2016. Proficient in ticket management and collaboration with IT teams to address complex issues while maintaining a high level of communication and customer satisfaction.
Highest-signal resume keywords
- IT Support Experience
- Microsoft Windows 11
- Microsoft Office 2016
- Ticketing System Management
- Incident Management
Hard Skills
- IT Support
- Help Desk Support
- Fault Analysis
- Troubleshooting
- Service Request Management
- Ticket Processing
- Technical Documentation
- Customer Support
- Microsoft Windows 11
- Microsoft Office 2016
Soft Skills
- Strong Communication Skills
- Customer Focus
- Structured Approach
- Solution-Oriented Mindset
Industry Keywords
- Public Sector
- Private Sector
- Reliability Screening
- Security-Sensitive Areas
Tools & Technologies
- Ticketing System
#J-18808-Ljbffr
Technical Field Service Engineer – M/F/D in Erding Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
