- Answer inbound support enquiries from users in the UK, US and Canada professionally and quickly
- Run training sessions with new customers during onboarding, following the training format
- Learn the product thoroughly so users get the full benefit of every feature
- Use estimating experience to understand what users are trying to achieve
- Explain technical features in a simple, accessible way
- Follow internal processes accurately for every support request
- Help maintain the target response time of two minutes for support requests
- Keep accurate records of support conversations
- Support customers in the UK and North America
- Attend team meetings and training sessions
Requirements
- 2+ years experience as an Electrical or Mechanical Estimator, or in a customer support or technical role within the electrical, mechanical, or construction industry
- Strong interest in technology and desire to build a career in software
- Excellent verbal and written communication skills
- Ability to explain technical concepts clearly and approachably
- Customer-first mindset and passion for helping people succeed
- Strong attention to detail and ability to follow established processes consistently
- Excellent organizational and time management skills
- Ability to manage multiple customer enquiries
- Confidence delivering customer training, presentations, or demonstrations, or willingness to learn
- Ability to work independently in a fully remote environment while collaborating with a global team
- Positive attitude, strong work ethic, and commitment to performance goals
- Flexibility to work scheduled hours overlapping with customers in the United States and Canada
- Reliable computer with stable high-speed internet
- Professional headset
- Quiet, private workspace suitable for handling customer information
- Experience using estimating or takeoff software such as Countfire, Trimble, Bluebeam, Accubid, ConEst, McCormick, or similar platforms
- Previous experience in customer support, technical support, help desk, onboarding, or software training
- Experience with CRM or customer support platforms such as HubSpot, Zendesk, Intercom, or similar
- Experience delivering virtual customer training sessions
- Familiarity with SaaS products and cloud-based applications
Core Competencies
Demonstrates expertise in customer support and technical training within the electrical, mechanical, or construction industries, with a strong focus on effective communication and process adherence. Proficient in using estimating software and CRM platforms to enhance customer experience and support.
Highest-signal resume keywords
- Customer Support Experience
- Estimating Software Proficiency
- Technical Training Delivery
- Excellent Communication Skills
- Attention to Detail
ATS Optimization Keywords
Hard Skills
- Estimating Software
- Technical Support
- Customer Training
- Onboarding
- CRM Platforms
Soft Skills
- Excellent Verbal Communication
- Excellent Written Communication
- Organizational Skills
- Time Management
- Customer-First Mindset
Industry Keywords
- Electrical Industry
- Mechanical Industry
- Construction Industry
- SaaS Products
- Cloud-Based Applications
Tools & Technologies
- Countfire
- Trimble
- Bluebeam
- Accubid
- ConEst
- McCormick
- HubSpot
- Zendesk
- Intercom
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Estimator – Product Support Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
