Field Access Manager – Mid Atlantic

• Lead proactive identification and resolution of patient access barriers across payer coverage, prior authorization, step edits, copay assistance, and specialty pharmacy routing
• Partner with HCP offices to support benefits verification and education regarding payer documentation requirements and available patient support resources
• Analyze and interpret HUB, specialty pharmacy, and payer data to identify systemic access gaps and implement compliance-approved process improvements or access education
• Serve as a field access subject matter expert, providing approved access education to internal stakeholders consistent with compliance-approved materials
• Collaborate with Market Access, Patient Services, and HUB vendors to improve pull-through efficiency and resolve recurring access friction points
• Support launch readiness and lifecycle management by identifying access barriers early and executing field-based mitigation strategies
• Monitor key access performance metrics, including time to fill, PA approval rates, abandonment rates, and conversion rates, and translate insights into action plans
• Manage high-priority case escalations involving complex reimbursement or payer issues requiring cross-functional coordination
• Conduct regional payer landscape monitoring and identify policy changes or coverage shifts impacting patient access
• Deliver structured field insights to cross-functional partners to inform access strategy, HUB optimization, and patient support program enhancements
• Maintain compliant, accurate documentation of case activity, interventions, and outcomes in CRM systems
• Act as a bridge between strategy and execution, ensuring access strategies are working in the field
• Travel throughout the assigned Mid Atlantic territory to engage with healthcare providers, patient support stakeholders, specialty pharmacies, and other access-related partners

Requirements

• Bachelor degree in business, life sciences, healthcare administration, or related field (advanced degree preferred but not required)
• 10+ years of experience in pharmaceutical field reimbursement, patient access services, HUB services, specialty pharmacy, or market access support roles
• Strong understanding of payer dynamics, reimbursement pathways, prior authorization workflows, and specialty pharmacy distribution models
• Experience working with HUB systems, case management platforms, and specialty pharmacy data feeds
• Demonstrated ability to resolve complex access and reimbursement cases in a field-based or customer-facing role
• Strong knowledge of pharmaceutical access data sources and processes, including claims, benefit verification, SP reporting, and payer policy tracking
• Excellent problem-solving skills with the ability to simplify complex reimbursement scenarios into clear, actionable steps
• Strong communication and relationship-building skills with HCP offices, field teams, and internal stakeholders
• Ability to operate in a fast-paced launch or high-growth commercial environment with multiple priorities
• Proficiency with CRM systems and Microsoft Office Suite; familiarity with BI tools such as Tableau and Power BI is a plus
• Experience training or supporting field sales teams on access and reimbursement topics is preferred

Core Competencies

Demonstrates expertise in patient access services, reimbursement pathways, and specialty pharmacy operations, with a strong focus on problem-solving and relationship management. Proficient in analyzing access metrics and implementing strategic improvements to enhance patient support and compliance.

Highest-signal resume keywords

• Patient Access Services
• Reimbursement Pathways
• HUB Systems Experience
• Payer Dynamics Knowledge
• CRM Systems Proficiency

Hard Skills

• Pharmaceutical Field Reimbursement
• Prior Authorization Workflows
• Benefit Verification
• Specialty Pharmacy Distribution Models
• Access Data Analysis
• Case Management Platforms
• Claims Processing
• SP Reporting
• Payer Policy Tracking
• Access Performance Metrics Monitoring

Soft Skills

• Problem-Solving
• Communication
• Relationship-Building
• Collaboration
• Adaptability

Industry Keywords

• Patient Support Resources
• Market Access
• HCP Engagement
• Access Strategy
• Lifecycle Management

Tools & Technologies

• Microsoft Office Suite
• CRM Systems
• Tableau
• Power BI