Field Access Manager – South Central

Responsibilities

• Lead proactive identification and resolution of patient access barriers across payer coverage, prior authorization, step edits, copay assistance, and specialty pharmacy routing
• Partner with HCP offices to support benefits verification and education regarding payer documentation requirements and patient support resources
• Analyze and interpret HUB, specialty pharmacy, and payer data to identify systemic access gaps and implement compliance-approved process improvements or access education
• Serve as a field access subject matter expert and provide approved access education to internal stakeholders
• Collaborate with Market Access, Patient Services, and HUB vendors to improve pull-through efficiency and resolve recurring access friction points
• Support launch readiness and lifecycle management by identifying access barriers and executing field-based mitigation strategies
• Monitor access performance metrics, including time to fill, prior authorization approval rates, abandonment rates, and conversion rates, and translate insights into action plans
• Manage high-priority case escalations involving complex reimbursement or payer issues requiring cross-functional coordination
• Conduct regional payer landscape monitoring to identify policy changes or coverage shifts impacting patient access
• Deliver structured field insights to cross-functional partners to inform access strategy, HUB optimization, and patient support program enhancements
• Maintain compliant, accurate documentation of case activity, interventions, and outcomes in CRM systems
• Act as a bridge between access strategy and field execution

Requirements

• Bachelor degree in business, life sciences, healthcare administration, or related field
• 10+ years of experience in pharmaceutical field reimbursement, patient access services, HUB services, specialty pharmacy, or market access support roles
• Strong understanding of payer dynamics, reimbursement pathways, prior authorization workflows, and specialty pharmacy distribution models
• Experience working with HUB systems, case management platforms, and specialty pharmacy data feeds
• Demonstrated ability to resolve complex access and reimbursement cases in a field-based or customer-facing role
• Strong knowledge of pharmaceutical access data sources and processes, including claims, benefit verification, SP reporting, and payer policy tracking
• Excellent problem-solving skills
• Strong communication and relationship-building skills with HCP offices, field teams, and internal stakeholders
• Ability to operate in a fast-paced launch or high-growth commercial environment with multiple priorities
• Proficiency with CRM systems and Microsoft Office Suite
• Experience training or supporting field sales teams on access and reimbursement topics is preferred
• Advanced degree is preferred but not required
• Ideal candidate resides within the South Central territory and within a 100-mile radius of a major commercial airport

Core Competencies

Demonstrates expertise in patient access services, reimbursement pathways, and specialty pharmacy operations, with a strong ability to analyze data and implement process improvements. Proven track record in managing complex reimbursement cases and collaborating with healthcare providers to enhance patient support.

Highest-signal resume keywords

• Patient Access Services
• Reimbursement Pathways
• HUB Systems
• CRM Systems
• Payer Dynamics

Hard Skills

• Data Analysis
• Prior Authorization Workflows
• Benefit Verification
• Claims Processing
• Specialty Pharmacy Distribution
• Access Education
• Process Improvement
• Performance Metrics Monitoring
• Case Management
• Access Strategy Development

Soft Skills

• Problem-Solving
• Communication
• Relationship-Building
• Collaboration
• Adaptability

Industry Keywords

• Pharmaceutical Reimbursement
• Patient Support Programs
• Market Access
• Payer Policy Tracking
• Access Barriers

Tools & Technologies

• CRM Systems
• Microsoft Office Suite
• HUB Platforms
• Case Management Platforms
• Specialty Pharmacy Data Feeds