Field Service Engineer – Medical Equipment

• Install, service, repair and maintain products, distributed by Baxter/Hillrom.
• Establish & maintain timely customer communications & relationships, along with other key partners (e. g. team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment.
• Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
• Be the technical expert and support for customers, account managers and engineers.
• Provide technical feedback into contracts & tender submissions.
• Review critical metrics regularly and adapt the working practices to ensure service level is maximised.

Requirements

• Degree or equivalent experience
• HNC/HND or equivalent level qualification in the relevant engineering field (e. g medical technology, electronic, mechanical) would be advantageous.
• Strong attention to detail
• Strong verbal and written communication skills
• Good organisation and prioritisation skills
• Good proficiency in Microsoft Office (including Outlook, Excel)
• Good technical problem solving skills
• In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
• Demonstrable experience in meeting business critical timeframes and deadlines
• Successful experience in managing and engaging with customers
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
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