Field Service Engineer – Turbomachinery

Responsibilities

• Supervises, directs, and controls Elliott staff, customer personnel, and hired contract labor in the start-up, repair, maintenance, or overhaul of equipment.
• Acts in a Site Manager capacity while directing field work on Elliott equipment as well as on non-Elliott equipment.
• Utilizes hands‑on practical experience with laser metrology devices, such as laser trackers, to ensure precise alignment and measurement specifications.
• Performs the technical job preparation, engineering planning, and issues work method statements for field projects.
• Conducts investigations of product trouble, including customer product trouble or complaints and thermodynamic/mechanical performance problems.
• Takes corrective action as directed or works with the Field Service Manager while selling the solution both to the customer and within Elliott.
• Provides technical direction and assists Field Service personnel on other assignments as directed.
• Conducts experimental programs for the development of modifications to field equipment.
• Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, ensuring that safety, quality, and schedules are strictly obtained.
• Adheres to instructions and guidelines as described in the quality and Environmental Health Safety (EHS) management systems.
• Performs safety planning and detailing on major projects, including performing hazard identification and mitigation for all tasks being performed as part of job responsibilities.
• Prepares and gives daily toolbox talks to site crews.
• Forecasts project requirements, schedules expenditures, minimizes costs, and analyzes variances.
• Assists in the quotation process and invoicing content for major projects that affect the profitability of business decisions.
• Keeps installation back charges from customers and/or mechanical contractors to a minimum through good judgment and prompt action.
• Responsible for managing local purchasing requirements while on‑site.
• Makes customer courtesy calls to check inventories, promote the sale of parts, inspect new shipments, and sell services in conjunction with the Service Sales Engineer.
• Communicates with the Field Service Manager and Support Engineers promptly and thoroughly, informing them of all work performed, quality, performance, and equipment problems, the customer’s reaction to the equipment, and future sales potential.
• Issues comprehensive Service Reports within two weeks of customer job completion, explicitly noting particular instances with dates and names of persons connected with the services performed on the job.
• Provides direct input into Product Engineering and design, contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
• Provides technical training to the customer’s personnel as well as our own internal personnel; possesses the ability to lead discussions in training classes and meetings.

Requirements

• Bachelor’s degree in Mechanical Engineering, or an equivalent combination of education and experience.
• Minimum of 10 years of experience in the field of turbomachinery and rotating equipment.
• Must have at least 3 years of hands‑on, practical experience utilizing laser metrology devices (such as laser trackers).
• Proven, hands‑on experience in project management.
• Strong mechanical and thermodynamic aptitude for rotating machinery, alongside a profound knowledge of electrical and digital systems.
• Expert knowledge of Elliott product specifications and features—including design/manufacturing principles and operational processes—as well as those of similar equipment manufacturers.
• Expert understanding of industry‑related standards, industry practices, and system processes encountered in heavy industry.
• Ability to read and understand drawings, technical documentation, blueprints, layouts, and schedules, alongside the ability to write professional technical documents.
• Must be legally based in the UAE with a suitable home office environment for remote administrative windows.
• Must be entirely willing to work in remote camps, on offshore platforms, and in non‑industrialized countries. Tropical fitness is a must.
• Highly flexible with the proven capability to cope with a wide variety of problems, diverse customers, and unpredictable site conditions.
• Tools & Technologies
• laser trackers
• EHS management systems
• field service management software
• project scheduling tools
• quotation software
• invoicing systems
• safety planning tools
• hazard identification tools
• service reporting tools
• remote communication tools
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