- Travel to customer sites throughout the continental United States, with an East Coast focus, to repair Alma Lasers equipment
- Complete scheduled preventative maintenance
- Provide Level 2 technical troubleshooting to customers by phone
- Diagnose and troubleshoot malfunctioning medical instruments or equipment
- Repair equipment after diagnosis
- Read diagrams and schematics to perform full board swaps as needed
- Test machines after repair to ensure proper functionality
- Maintain and complete repair documentation paperwork
- Provide Level 2 support via phone to customers and internal employees
- Abide by company safety and health policies
- Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
- Set appointments for preventive maintenance, service calls, and installations
- Collaborate with the Client Relations team to resolve customer issues
- Perform device calibration using specified test equipment such as power meters
- Mentor and aid other field service personnel
- Develop troubleshooting documents for the Client Relations team
- Assist in mentoring peers and other departments as needed
Requirements
- Associate degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience, preferred
- Excellent organizational skills
- Ability to multitask
- Documentation showing eligibility to work in the United States will be required
- Ability to travel 75–90% as needed
- Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl; frequently lift/move up to 25 pounds and occasionally up to 70 pounds
- Required vision abilities include close, distance, color, peripheral, and depth perception, plus ability to adjust focus
Core Competencies
Demonstrates expertise in diagnosing and repairing medical instruments, with a strong focus on preventative maintenance and technical troubleshooting. Proficient in using diagnostic tools and maintaining detailed repair documentation while ensuring compliance with safety and health policies.
Highest-signal resume keywords
- Field Service Experience
- Level 2 Technical Troubleshooting
- Electrical Repair Skills
- ISO 13485 Knowledge
- Microsoft Applications Proficiency
Hard Skills
- Electrical Repair
- Component Level Repair
- Technical Troubleshooting
- Device Calibration
- Reading Diagrams and Schematics
- Preventative MaintenanceRepair Documentation
- Multimeter Usage
- Oscilloscope Usage
- Full Board Swaps
Soft Skills
- Excellent Organizational Skills
- Positive Attitude
- Ability to Multitask
- Mentoring Skills
- Collaboration
Certifications & Qualifications
- Associate Degree in Electrical or Electronic Repair
- ISO 13485 Certification
Industry Keywords
- Field Service
- Medical Instruments
- Preventative Maintenance
- Technical Support
- Repair Documentation
- Client Relations
- Safety and Health Policies
Tools & Technologies
- Multimeter
- Oscilloscope
- Power Meters
- NetSuite
- Salesforce
- MS Office
- Excel
- Visio
- PowerPoint
- Outlook
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Field Service Technician II Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
