- Independently perform repairs and installations, including remote repairs and Field Change Orders
- Analyze faults across systems and identify solutions while considering clinical, technical, and commercial aspects
- Ensure customer satisfaction through professional communication, proactive escalation management, collaboration with internal and external partners, and guidance for colleagues
- Provide technical training during installations
- Coordinate small projects, such as relocations and upgrades
- Independently resolve IT and network issues
- Support Sales and Project Management with technical questions
- Provide relevant information and support customers as part of maintenance activities
- Fully document all activities in accordance with Philips quality standards
- Report safety-related deficiencies and comply with relevant processes
- Act as a Medical Devices Advisor in accordance with Section 31 of the German Medical Devices Act (MPG)
- Communicate with regulatory authorities, such as regional medical associations
Requirements
- Field service experience, relevant knowledge of medical technology, and basic medical knowledge
- Excellent internal and external communication skills, a confident manner, reliability, and professional commitment
- Customer management skills, assertiveness, and professional escalation management
- Cross-functional collaboration and strong teamwork skills
- High flexibility, willingness to travel extensively and work across regions (>70%), including weekend work and 24/7 on-call availability
- Sound IT and networking knowledge
- Good MS Office skills and strong documentation abilities
- Experience in a radiology environment and expertise in radiation protection
Core Competencies
Demonstrates expertise in medical technology and field service operations, with a strong focus on customer satisfaction, technical training, and compliance with regulatory standards. Proficient in IT and networking, with the ability to manage projects and collaborate effectively across teams.
Highest-signal resume keywords
- Field Service Experience
- Medical Technology Knowledge
- IT And Networking Knowledge
- Customer Management Skills
- Radiology Environment Expertise
Hard Skills
- Fault Analysis
- Remote Repairs
- Technical Training
- Project Coordination
- Documentation Abilities
- Field Change Orders
- Safety Reporting
- Escalation Management
- Radiation Protection Expertise
- Clinical Knowledge
Soft Skills
- Excellent Communication Skills
- Professional Commitment
- Assertiveness
- Teamwork Skills
- High Flexibility
Certifications & Qualifications
- Medical Devices Advisor Certification
Industry Keywords
- German Medical Devices Act
- Regulatory Compliance
- Customer Satisfaction
- Maintenance Activities
- Cross-Functional Collaboration
Tools & Technologies
- MS Office
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Field Specialist, IGT Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
