- Check in/check out field technicians
- Provide detailed technical orientation for all field service events 72 hours prior to the event
- Document all onsite activities based on project scope, including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
- Provide alerts and escalations to the Project Manager regarding technician skill sets, payment inconsistencies and budget issues
- Provide an accurate, detailed assessment of technicians upon event completion
- Participate in Technician Review Meetings
- Provide logistical support, including package tracking, missing item resolution, site access issues and Customer Technical Support availability
- Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visits
- Gather and post technician deliverables
- Escalate calls to Level II as appropriate
Requirements
- Associate degree in computer sciences, IT, or related field or equivalent work experience
- 2-3 years of technical or customer service support
- Proven success supporting internal and external customers
- Strong attention to detail
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Professional, high-integrity, reliable, organized, driven and results-oriented
- Proficient MS Office skills (Word, Excel, and Outlook)
Core Competencies
Demonstrates strong technical and customer service support capabilities, with a focus on effective communication, organization, and attention to detail. Proficient in logistical support and documentation management to ensure successful field service events.
Highest-signal resume keywords
- Technical Support
- Customer Service
- Attention to Detail
- MS Office Proficiency
- Communication Skills
Hard Skills
- Technical Support
- Documentation Management
- Logistical Support
- Scheduling
- Event Coordination
Soft Skills
- Attention to Detail
- Organization
- Time Management
- Reliability
- Results-Oriented
Industry Keywords
- Field Service
- Customer Technical Support
- Project Management
- Technician Review Meetings
Tools & Technologies
- MS Office
- Word
- Excel
- Outlook
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Field Technician Support Analyst Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
