- Provide claims service via various channels to policyholders and third-party customers
- Investigate and resolve medical bills associated with first-party injuries
- Apply knowledge of Property & Casualty insurance products, policy contracts, coverages, and claims-handling procedures
- Apply General Motors Insurance claims-handling processes and procedures
- Partner with and/or direct vendors and internal business partners to facilitate claims resolution
- Support business objectives and deliver high-quality customer service
- Contribute to business goals and performance metrics
- Effectively use technology, claims management tools, and multiple communication channels
Requirements
- Experience in an inbound phone-intensive, contact center environment using a headset
- Knowledge of building lasting relationships with internal and external customers and business partners
- Computer literacy in a Windows operating environment
- Strong written and verbal communication skills
- Ability to implement and adapt to rapid change
- Creative, innovative and forward-thinking mindset
- Ability to navigate and work in multiple systems simultaneously
- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Skills in evaluating AI outputs for accuracy, compliance, and bias
- Experience integrating AI into workflows to improve efficiency or insights
- Familiarity with AI-assisted research, summarization, and content generation
- Understanding of responsible AI use, including ethics and data protection
- 2+ years of auto claims adjusting experience required
- High School Diploma or equivalent required
- Insurance Adjuster License required
- Current experience in TX, IL, GA, OH, AZ, IN, or CA strongly preferred
- 2+ years of customer service experience preferred
- Bachelor’s Degree in a related field preferred
- Candidates requiring visa sponsorship cannot be considered
Demonstrates expertise in Property & Casualty insurance claims handling, with a strong focus on customer service and relationship building. Proficient in utilizing technology and AI tools to enhance claims resolution and operational efficiency.
Highest-signal resume keywords
- Auto Claims Adjusting Experience
- Insurance Adjuster License
- Customer Service Experience
- Knowledge of Property & Casualty Insurance
- AI Tools Integration
Hard Skills
- Claims Management
- Medical Bill Investigation
- Policy Contract Knowledge
- Claims Handling Procedures
- AI Evaluation Skills
- Windows Operating Environment Proficiency
- Multi-System Navigation
- Performance Metrics Contribution
- Vendor Partnership
- Claims Resolution Facilitation
Soft Skills
- Strong Written Communication
- Strong Verbal Communication
- Relationship Building
- Adaptability to Change
- Creative Problem Solving
Certifications & Qualifications
- High School Diploma or Equivalent
- Insurance Adjuster License
Industry Keywords
- Property & Casualty Insurance
- Claims Handling
- Customer Service
- Contact Center Environment
- Responsible AI Use
Tools & Technologies
- Claims Management Tools
- AI Tools
- Microsoft Copilot
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First Party Injury Adjuster Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
