- Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
- Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
- Identify client needs and translate them into actionable product feedback for the founding team
- Develop and refine scalable processes for client communication, reporting, and success tracking
- Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
- Support upsell and expansion conversations by demonstrating product value and understanding client goals
Requirements
- 0-2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
- Full professional fluency in both German and English
- A proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being built
- Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously
- Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) (Nice to have)
- Experience translating client feedback into concrete product improvement requests (Nice to have)
- Background at a consulting firm, growth-stage startup, or tech company in a client-facing role (Nice to have)
Core Competencies
Demonstrates expertise in client onboarding and relationship management within a B2B SaaS environment, with strong communication skills and a proactive approach to client success. Proficient in both German and English, capable of translating client needs into actionable product feedback.
Highest-signal resume keywords
- Client Onboarding
- B2B SaaS Experience
- Fluency in German and English
- Strong Communication Skills
- Client Relationship Management
ATS Optimization Keywords
Soft Skills
- Proactive Mindset
- Organizational Skills
Industry Keywords
- Customer Success
- Operations
- Startup Environment
- Client Feedback
- Consulting Firm Experience
Tools & Technologies
- AI-Focused SaaS Products
- Content-Engine SaaS Products
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Founding Operations – Customer Success Manager Arbeitgeber: Jobtailor
Als Global Director B2B – Business Development bei uns profitieren Sie von einer dynamischen und innovativen Arbeitsumgebung, die auf Zusammenarbeit und Kreativität setzt. Wir bieten Ihnen nicht nur attraktive Vergütungsmodelle und umfassende Weiterbildungsmöglichkeiten, sondern auch die Chance, in einem internationalen Team zu arbeiten, das Vielfalt und persönliche Entwicklung fördert. Unsere Unternehmenskultur legt großen Wert auf Flexibilität und Work-Life-Balance, sodass Sie Ihre Karriereziele in einem unterstützenden Umfeld erreichen können.
