- Provide fast, friendly, and effective support to players via a ticketing platform, and potentially through chat and email
- Resolve technical, account, and gameplay queries
- Escalate complex issues and collaborate with internal teams
- Identify and report recurring player issues and suggest improvements
- Maintain up-to-date knowledge of Albion Online and its systems
- Stay informed about game updates and community trends
- Deliver clear, concise, and respectful support while ensuring player confidentiality and satisfaction
Requirements
- Fluency in written and spoken Chinese Simplified & Traditional
- Solid verbal and written English communication skills
- Flexible availability to cover shifts, including evenings and weekends
- Demonstrated empathy, patience, and excellent problem-solving skills
- Comfortable using digital tools, ticketing platforms, spreadsheets, and basic troubleshooting
- Deep interest in online games and a genuine desire to help the player community
- Must be 18+
- Able to receive international payments
- Applications must be submitted in English
Core Competencies
Demonstrates fluency in written and spoken Chinese Simplified & Traditional and solid English communication skills while providing effective support to players in online gaming. Possesses strong problem-solving abilities and a deep interest in online games, ensuring player satisfaction and confidentiality.
Highest-signal resume keywords
- Fluency In Chinese Simplified & Traditional
- Verbal And Written English Communication Skills
- Problem-Solving Skills
- Experience With Ticketing Platforms
- Interest In Online Games
ATS Optimization Keywords
Hard Skills
- Basic Troubleshooting
- Digital Tools Proficiency
- Spreadsheets Proficiency
Soft Skills
- Empathy
- Patience
- Clear Communication
Industry Keywords
- Player Support
- Game Updates
- Community Trends
- Player Confidentiality
Tools & Technologies
- Ticketing Platforms
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Freelance Support Agent, Chinese Simplified & Traditional Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
