Provide support to French-speaking customers via phone, email and chat
Troubleshoot technical and account-related issues
Guide users through platform features and functionality
Ensure an excellent customer experience at every interaction
Gather customer feedback to support service improvements
Support members and provide a seamless streaming experience
Requirements
- Fluent French and English (C1/C2 level)
- Previous customer support experience is a plus
- Strong communication and problem-solving skills
- Ability to work in a fast-paced digital environment
- Customer-focused mindset
- Ability to work rotating shifts between 07:00 and 21:00, Monday to Sunday
Core Competencies
Demonstrates fluency in French and English, providing exceptional customer support in a fast-paced digital environment. Capable of troubleshooting technical issues and ensuring a seamless user experience while gathering feedback for service improvements.
Highest-signal resume keywords
- Fluent French
- Fluent English
- Customer Support Experience
- Strong Communication Skills
- Problem-Solving Skills
Soft Skills
- Customer-Focused Mindset
- Ability to Work in Fast-Paced Environment
Industry Keywords
- Technical Troubleshooting
- Account-Related Issues
- Platform Features
- Customer Experience
- Streaming Experience
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French-Speaking Customer Support Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
