- Coordinate and ensure smooth front-office operations
- Welcome and assist guests in a professional and friendly manner
- Handle special guest requests and challenges effectively
- Manage complaints and guest claims
- Monitor the daily booking status and initiate appropriate measures as needed
- Complete and review daily front-office tasks in accordance with the shift checklist
- Support day-to-day front-office operations during morning and evening shifts
- Identify training needs and conduct briefings and on-the-job training
- Serve as Manager on Duty
- Ensure compliance with the franchise partner’s standards
Requirements
- Professional experience in a similar role
- Willingness to support day-to-day front-office operations during morning and evening shifts
- Ability to coordinate and ensure smooth front-office operations
- Professional and friendly approach to guests
- Ability to handle special guest requests and challenges
- Experience in, or ability to perform, complaint and guest-claim management
- Ability to monitor the daily booking status and initiate appropriate measures as needed
- Willingness to complete and review daily front-office tasks in accordance with the shift checklist
- Ability to identify training needs and conduct on-the-job briefings and training
- Willingness to serve as Manager on Duty
- Ensure compliance with the franchise partner’s standards
- Relevant training and/or experience serves as the foundation for career development
Core Competencies
Demonstrates strong capabilities in managing front-office operations, ensuring guest satisfaction, and compliance with franchise standards. Proficient in training staff and handling guest requests and complaints effectively.
Highest-signal resume keywords
- Front-Office Operations Management
- Guest Complaint Management
- Training and On-the-Job Briefing
- Daily Booking Status Monitoring
- Manager on Duty Experience
Soft Skills
- Professional and Friendly Approach
- Effective Communication
- Problem-Solving
Industry Keywords
- Guest Claims Management
- Franchise Compliance
- Shift Checklist Review
- Special Guest Requests Handling
#J-18808-Ljbffr
