- Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units
- Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios
- Work with Subject Matter Experts to convert functional and technical content into structured, timed training agendas
- Validate training environment readiness, including user access, test data, prerequisites, and required system configurations
- Track attendance, participant feedback, assessment completion, and overall training progress
- Report training status to the OCM/Program Lead
- Support development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline
- Develop and maintain user-facing job aids, guides, and supporting learning materials
- Support Train-the-Trainer sessions for LOB Change Champions
- Identify and elevate training readiness risks related to environment availability, content, participant readiness, or session pacing
- Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback
Requirements
- 3+ years of experience delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions
- Proven experience delivering interactive, scenario-based training using adult-learning principles
- Experience developing or delivering SCORM/LMS-based training content
- Familiarity with Articulate Storyline is a plus
- WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred
- Strong organizational and stakeholder coordination skills
- Ability to manage multiple concurrent training workstreams
- Excellent facilitation and communication skills
- Ability to adapt training content, pacing, and delivery based on audience needs
Core Competencies
Demonstrates expertise in delivering hands-on, scenario-based training for enterprise software, particularly Genesys Cloud CX and WFM platforms. Proficient in developing SCORM/LMS-based training content and adapting training approaches based on audience engagement and feedback.
Highest-signal resume keywords
- Genesys Cloud CX Training
- SCORM/LMS-Based Training Development
- WFM Platform Training
- Adult-Learning Principles
- Articulate Storyline Familiarity
ATS Optimization Keywords
Hard Skills
- End-User Training Delivery
- Scenario-Based Training
- Training Content DevelopmentTraining Environment Validation
- Participant Feedback Tracking
Soft Skills
- Organizational Skills
- Stakeholder Coordination
- Facilitation Skills
- Communication Skills
- Adaptability
Industry Keywords
- Enterprise Software
- CX Platforms
- WFM
- Training Readiness
- Change Management
Tools & Technologies
- Articulate Storyline
- LMS Platforms
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Genesys Cloud CX Training Specialist, Part-Time Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
