German Player Support Advocate

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
• You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries.
• Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Requirements

• No experience required. We will train you to succeed to the role.
• Fluency in German & conversational in English
• Strong attention to detail, communication, and computer skills.
• Self-motivated, proactive, and collaborative in a multilingual team.
• Logical, methodical thinking with problem-solving skills.
• Patience, perseverance, and high concentration levels.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues related to gaming hardware.
• IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
• Ability to multitask across chats, emails, and minimal calls while maintaining accuracy.
• Passion for helping and delivering the best customer experience.

Core Competencies

Demonstrates strong communication skills in both German and English, with a focus on providing exceptional customer service and technical support. Capable of logical problem-solving and multitasking in a dynamic, multilingual team environment.

Highest-signal resume keywords

• Fluency In German
• Customer Service
• Technical Support
• Attention To Detail
• Problem-Solving Skills

Hard Skills

• IT Literacy
• Tech-Savviness
• PC/Console Gaming Experience
• Fault Finding Analysis
• Multitasking

Soft Skills

• Self-Motivated
• Proactive
• Collaborative
• Patience
• Perseverance

Industry Keywords

• Customer Queries
• First-Time Resolution
• Confidentiality
• Live Chat
• Dynamic Team Structure