- Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
- Identify churn risks and apply retention strategies to secure customer loyalty
- Promote platform features and upsell relevant services when appropriate
- Handle objections and turn negative experiences into commercial opportunities
- Deliver a premium customer journey that increases engagement and revenue
- Capture insights and feedback to improve retention strategies
Requirements
- Fluent German and English (C1/C2)
- Experience in customer service, retention, or sales (strong plus)
- Strong communication, negotiation, and objection-handling skills
- Commercial mindset with focus on results and KPIs
- Ability to thrive in a fast-paced, digital environment
- Availability for rotating shifts between 07:00 and 18:00, Monday to Friday
Core Competencies
Demonstrates fluency in German and English, with a strong focus on customer service, retention strategies, and sales. Capable of delivering a premium customer journey while effectively handling objections and promoting platform features.
Highest-signal resume keywords
- Fluent German
- Fluent English
- Customer Service Experience
- Objection Handling Skills
- Commercial Mindset
ATS Optimization Keywords
Soft Skills
- Strong Communication Skills
- Negotiation Skills
Industry Keywords
- Retention Strategies
- Churn Risk Identification
- Sales Mindset
- Customer Journey
- KPI Focus
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German Sales Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
