German VIP Customer Service Advisor

• Provide support to high-level clients via chat, email, and phone




• Assist customers with the self-serve advertising platform and related tools




• Deliver pre- and post-sales support for digital advertising products




• Troubleshoot and resolve technical issues, including bugs or delivery errors




• Communicate updates and resolutions to clients in a timely and professional manner




• Identify opportunities for customers to enhance their advertising performance




• Gather client feedback and share product insights to improve user experience




• Support high-value clients of leading global brands in the digital advertising space

Requirements

• Fluency in German (mandatory)




• Proficient English




• Strong communication, problem-solving, and interpersonal skills




• Basic technical proficiency and computer skills




• Ability to manage multiple tasks in a fast-paced environment




• Team player with a proactive and customer-oriented mindset




• Previous experience in customer support or digital marketing is valued but not required

Core Competencies

Demonstrates fluency in German and proficient English, with strong communication and problem-solving skills to support high-level clients in digital advertising. Capable of managing multiple tasks in a fast-paced environment while providing exceptional customer service and technical support.

Highest-signal resume keywords

• Fluency In German




• Proficient English




• Customer Support Experience




• Digital Advertising Knowledge




• Technical Proficiency

Soft Skills

• Strong Communication Skills




• Problem-Solving Skills




• Interpersonal Skills




• Customer-Oriented Mindset




• Team Player

Industry Keywords

• Digital Advertising




• Client Support




• Technical Troubleshooting




• User Experience Improvement

Tools & Technologies

• Self-Serve Advertising Platform




• Digital Advertising Products