- Own the client onboarding lifecycle for new and expansion clients
- Set up, configure, and maintain client instances within the maxRTE platform
- Apply custom rules, filters, and coverage mappings
- Guide and validate file transmission and data exchange, including SFTP, batch processing, real-time integrations, and API connection workflows
- Lead end-to-end testing, placement file runs, return report analyses, and user acceptance testing (UAT)
- Lead implementation discussions with RCM executives, health system operations leaders, and IT stakeholders
- Translate complex clinical and billing requirements into software configurations
- Refine implementation frameworks and establish technical onboarding best practices
- Collaborate with Sales, Product, Engineering, and Client Success
- Build, manage, and coach a team of implementation and support professionals
Requirements
- 8+ years of hands‑on experience leading complex, highly technical software onboardings and implementations in a client‑facing role
- Experience managing implementation specialists
- Strong technical aptitude with deep experience in data transmission methods and system integrations
- Comfort navigating complex technical configurations and troubleshooting data pipelines
- Ability to navigate ambiguity and undefined processes
- Ability to take full accountability for technical execution and project management without dedicated project management or technical support
- Exceptional skill in auditing client placement files, return data, and platform configurations
- Ability to clearly convey complex technical concepts to technical and non-technical stakeholders
- Focus on 30–90 day implementation timelines and positive ROI within 30 days of contract execution
- Healthcare Revenue Cycle Management (RCM) background preferred but not required
- Success managing large-scale implementations within complex healthcare environments or EHR platforms such as Epic or Cerner preferred but not required
Core Competencies
Demonstrates expertise in client onboarding and implementation processes, with a strong focus on technical execution, data transmission methods, and system integrations. Proven ability to lead teams and manage complex projects within healthcare environments, ensuring timely delivery and positive ROI.
Highest-signal resume keywords
- Client Onboarding Lifecycle Management
- Data Transmission Methods
- System Integrations
- Implementation Project Management
- Healthcare Revenue Cycle Management
Hard Skills
- Technical Configuration
- File Transmission
- API Connection Workflows
- User Acceptance Testing
- Data Pipeline Troubleshooting
- Auditing Client Placement Files
- Batch Processing
- Real-Time Integrations
- Custom Rules and Filters
- Implementation Frameworks
Soft Skills
- Accountability
- Communication
- Team Management
- Problem Solving
- Adaptability
Industry Keywords
- Healthcare
- Revenue Cycle Management
- EHR Platforms
- Client Success
- Technical Onboarding Best Practices
Tools & Technologies
- MaxRTE Platform
- SFTP
- Epic
- Cerner
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Head of Implementation Arbeitgeber: Jobtailor
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