HR Specialist II – Corp Accommodations

• Serve as the highest escalation point under operations leadership for accommodation-related issues
• Manage complex, sensitive, executive, non-executive, and HR-for-HR accommodation cases
• Support new hire nesting through nesting plans, audits, and coaching
• Analyze regional quality, case volume, case types, approvals, and trends to recommend training and process improvements
• Manage workflow adjustments, out-of-office procedures, and work assignments
• Recommend training initiatives, provide survey feedback, and share best practices
• Coordinate return-to-work management with leave case managers and disability vendors
• Consult and coach HR partners, managers, employees, and accommodation specialists
• Provide information, referrals, and support regarding medical conditions, disabilities, accommodations, leave, and disability programs
• Facilitate escalated communication among employees, HR, managers, legal, and other stakeholders
• Coordinate with disability and leave services management and legal partners on escalated issues
• Manage behavioral health cases with discretion and appropriate escalation
• Assist in identifying essential and marginal job functions for accommodation decisions
• Conduct job site analyses to evaluate job demands and potential accommodations
• Explain work restrictions, functional limitations, and legal rights and responsibilities
• Maintain confidentiality and accurate case records in case management systems and databases
• Monitor legislation and issues affecting disability access and workplace accommodations
• Assess training needs and deliver or support group training sessions
• Provide professional opinions and documentation for grievances, arbitration, depositions, and other forums
• Adhere to SLAs and quality standards while managing high-volume complex cases

Requirements

• Bachelor's degree
• At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field
• Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA
• Experience managing cases from initiation through resolution in a case management system
• Demonstrated ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing
• Prior experience in disability accommodations, ADA compliance, or workplace accessibility
• Experience working with corporate or professional employee populations in a large, fast-paced organization
• Familiarity with internal accommodation case management platforms and related HR systems
• Understanding of medical documentation review, including interpreting physician notes related to functional limitations and work restrictions
• Experience using case management systems, HR tools, and the MS Office Suite
• Flexibility to meet service level expectations and manage urgent escalations
• Ability to maintain confidentiality and professionalism

Core Competencies

Demonstrates expertise in managing complex accommodation cases, including leave of absence and disability case management, while ensuring compliance with ADA/ADAAA and FMLA regulations. Proficient in analyzing case trends and recommending training initiatives to enhance operational efficiency.

Highest-signal resume keywords

• Disability Case Management
• ADA/ADAAA Compliance
• Leave of Absence Management
• Case Management Systems
• Medical Documentation Review

Hard Skills

• Case Management
• Regulatory Knowledge
• Job Site Analysis
• Training Needs Assessment
• Data Analysis

Soft Skills

• Effective Communication
• Coaching
• Confidentiality
• Professionalism
• Problem-Solving

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Workplace Accommodations
• Disability Access
• FMLA
• High-Volume Case Management
• Employee Relations

Tools & Technologies

• HR Systems
• Accommodation Case Management Platforms
• MS Office Suite