Imaging Service Engineer I

• Perform scheduled preventative maintenance on imaging systems within the assigned service area




• Perform unscheduled maintenance with technical support assistance




• Independently perform preventative maintenance and assist with unscheduled maintenance




• Install and de-install products and peripheral equipment




• Maintain effective relationships with field personnel, home office personnel, management, and customers




• Communicate with management to escape issues and customer concerns




• Complete expense reports, timecards, work orders, service appointments, start-time records, parts inventory, training, and QA/RA work




• Maintain customer service orders and internal service records according to company policies




• Communicate daily with customers to ensure resolution and follow up




• Use escalation processes and root cause analysis to resolve service delivery issues




• Complete paperwork accurately and promptly




• Maintain assigned tools, test equipment, and spare parts; return parts on time




• Promote the company's image and reputation




• Comply with applicable FDA, ISO 13485, and other regulatory requirements




• Perform other duties assigned by the Area Service Manager

Requirements

• Associate's degree in electrical engineering, electronics or computer science discipline, or equivalent experience




• Minimum one year of previous field service experience




• Knowledge of assigned equipment to provide timely repair and effective maintenance




• Active listening skills and above average customer service skills




• Sound organization and administrative skills; self-starter with ability to maintain paperwork to FDA and company required standards




• Excellent analytical and communication skills, with ability to communicate technical issues in an easy-to-understand manner




• Ability to operate job-related test equipment, including oscilloscope, meter, and diagnostic testers




• Valid driver's license and safe driving record




• Good interpersonal skills




• Reliability and ability to work independently




• Professional image




• Ability to work odd hours and overtime occasionally




• Ability to travel as required, up to 100% based on business needs, including overnight and air travel




• Ability to work in medical, clinical, and construction environments




• Ability to work in high magnetic fields of up to 3 Tesla




• Ability to comply with U.S. FDA medical device, ISO 13485, and other applicable regulatory requirements




• Ability to pass vendor credentialing requirements for hospital and facility access

Core Competencies

Demonstrates expertise in performing preventative and unscheduled maintenance on imaging systems, with a strong focus on compliance with FDA and ISO 13485 regulations. Possesses excellent communication and customer service skills to effectively manage relationships and resolve technical issues.

Highest-signal resume keywords

• Preventative Maintenance




• Field Service Experience




• FDA Compliance




• ISO 13485 Knowledge




• Customer Service Skills

Hard Skills

• Electrical Engineering




• Electronics




• Computer Science




• Root Cause Analysis




• Test Equipment Operation




• Diagnostic Testing




• Technical Communication




• Analytical Skills




• Paperwork Management




• Time Management

Soft Skills

• Active Listening




• Interpersonal Skills




• Organizational Skills




• Reliability




• Self-Starter

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Medical Imaging




• Clinical Environments




• Construction Environments




• High Magnetic Fields




• Vendor Credentialing

Tools & Technologies

• Oscilloscope




• Meter




• Diagnostic Testers