- Manage CRM and ERP software implementation projects for clients with 5–500 users
- Participate in functional and technical working groups and progress meetings
- Identify business needs and document requirements
- Ensure smooth delivery through Best Practices Playbooks
- Support clients throughout the implementation process
- Collaborate with Project Managers, Principal Consultants, and Technical Services resources
- Design and deliver stakeholder training on system configuration and end-user training
- Create onsite agendas
- Follow up on project task lists
- Escalate issues to the Project Manager and Leadership to keep projects within defined scope and timeline
- Partner externally with customers and internally with customer-facing teams to demonstrate platform value, communicate technical possibilities, and drive customer retention
Requirements
- 1+ years of experience in Enterprise SaaS or Software Implementation
- 2+ years of experience as an Implementation Consultant acting as a billable resource with a utilization target
- Excellent organizational, written, and verbal communication skills
- Fluency in the English language
- Ability and availability for travel up to 40% to customer sites for face-to-face meetings, as requested by the customer
- Self-motivated and able to perform independently in a fast-paced environment
- Ability to communicate clearly and deliver highly complex information in a polished, precise, and compelling manner
- Ability to collaborate effectively and involve others when necessary to accomplish individual and group goals
- Time management skills
- Solution-focused approach while prioritizing the customer experience
- Experience with Mavenlink (Kantata) and/or Momentus Software is a plus
- Venue and/or Exhibition industry experience preferred but not required
- Must reside in eligible U.S. states that do not currently mandate salary disclosure in job postings; candidates residing in California or other states with active pay transparency laws will not be considered
Core Competencies
Demonstrates expertise in managing CRM and ERP software implementation projects, ensuring effective communication and collaboration with stakeholders. Proficient in documenting business needs, delivering training, and maintaining project timelines while prioritizing customer experience.
Highest-signal resume keywords
- Enterprise SaaS Implementation
- Implementation Consultant Experience
- Project Management Collaboration
- Stakeholder Training Delivery
- Mavenlink (Kantata) Experience
Hard Skills
- CRM Software Implementation
- ERP Software Implementation
- Business Needs Documentation
- Project Task Management
- Technical Communication
Soft Skills
- Organizational Skills
- Verbal Communication
- Written Communication
- Time Management
- Self-Motivation
Industry Keywords
- Customer Retention
- Best Practices Playbooks
- Solution-Focused Approach
- Exhibition Industry Experience
Tools & Technologies
- Mavenlink (Kantata)
- Momentus Software
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Implementation Consultant – B2B SaaS Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
