- Own technical execution for complex or high-stakes onboarding engagements, including enterprise deployments with MDM, SCIM, SSO, and ActivConnect
- Serve as the escalation point for Level I, triaging inbound technical issues and routing unresolved issues to Solutions or Engineering with clear documentation
- Guide customers through MDM-based agent deployment using Jamf, Intune, Workspace ONE, Kandji, and Hexnode, including PPPC/TCC configuration on Mac
- Support ActivConnect enablement, including BigQuery, Analytics Hub, and custom data connection scoping
- Use PowerShell, Bash, or similar scripting for deployment automation, diagnostics, or environment validation
- Write and maintain technical runbooks, escalation guides, and deployment playbooks
- Identify recurring technical friction points and surface product gaps or process improvement opportunities
- Lead or support one-to-many technical enablement sessions on advanced topics
- Partner with CSMs and Solutions teammates to scope technically complex accounts before onboarding
Requirements
- 2-4 years of experience in a technical customer-facing role: implementation engineer, technical account manager, solutions engineer (post-sales), IT consultant, or similar
- Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
- Working knowledge of macOS PPPC/TCC and enterprise Mac deployment
- Comfortable with scripting - PowerShell, Bash, or Python for diagnostics and automation
- Experience with identity and directory systems: Azure AD / Entra ID, SCIM, SSO / SAML
- Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus
- Clear written and verbal communicator - able to explain technical decisions to both IT admins and business stakeholders
- Track record of helping less experienced teammates through documentation, mentorship, or structured escalation
Core Competencies
Demonstrates expertise in technical onboarding and deployment processes, particularly with MDM platforms and scripting for automation. Capable of effectively communicating technical concepts to diverse stakeholders while providing mentorship and support to team members.
Highest-signal resume keywords
- MDM Platform Experience
- Scripting Proficiency (PowerShell, Bash, Python)
- Identity and Directory Systems Knowledge (Azure AD, SCIM, SSO)
- Technical Documentation Skills
- Customer-Facing Technical Support
ATS Optimization Keywords
Hard Skills
- MDM Platforms (Jamf, Intune, Workspace ONE)
- Scripting (PowerShell, Bash, Python)
- MacOS PPPC/TCC Configuration
- Data Integration (BigQuery, Analytics Hub)
- Technical Runbook Writing
Soft Skills
- Clear Communication
- Mentorship
- Problem-Solving
Industry Keywords
- Technical Enablement
- Onboarding Engagements
- Enterprise Deployment
- Technical Escalation
- Customer Success Management
Tools & Technologies
- ActivConnect
- BigQuery
- Analytics Hub
- Jamf
- Intune
- Workspace ONE
- Kandji
- Hexnode
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Implementation Engineer II Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
