- Handle warm inbound leads and support families through the sales process
- Guide families through cremation options and help them make confident decisions
- Manage returning leads and follow-up conversations by phone, text, and email
- Contribute to queue coverage, sales activities, and support workflows
- Meet performance targets while maintaining strong conversion outcomes and quality scores
- Use HubSpot, Aircall, GSuite, Slack, and the case management system
- Build product expertise, close deals, and develop a consultative sales approach
- Potentially advance from Second Call Representative to First Call Representative based on sustained performance
Requirements
- 2+ years of sales experience with a track record of meeting or exceeding individual targets
- Experience managing the full sales cycle and closing
- Ideally, consumer (B2C) sales over the phone
- Strong sales instincts and phone presence
- Ability to guide live conversations toward confident decisions and handle objections
- Clear spoken and written English
- Self-driven, results-focused, emotionally steady, and highly coachable
- Comfortable working independently and managing consistent follow-up
- Familiarity with HubSpot or comparable CRMs such as Salesforce or Zoho
- Home setup with reliable internet and a quiet, comfortable place to work
- Ability to work full-time, 8-hour shifts on a consistent weekly schedule
- Availability for Monday–Friday, Tuesday–Saturday, or Sunday–Thursday schedules
- Ability to work AM shifts starting 6–8am EST or PM shifts starting 1–4pm EST
- English resume and English voice introduction required
- Spanish fluency is a bonus
- Experience selling in high-trust categories such as insurance, healthcare, or travel is a bonus
Core Competencies
Demonstrates expertise in consultative sales, guiding families through the cremation process while effectively managing inbound leads and follow-ups. Proven ability to meet performance targets and maintain high conversion rates using CRM tools.
Highest-signal resume keywords
- 2+ Years Of Sales Experience
- Full Sales Cycle Management
- Consultative Sales Approach
- HubSpot Proficiency
- B2C Sales Experience
Hard Skills
- Sales Cycle Management
- Lead Conversion
- Objection Handling
- Product Expertise
- Performance Target Achievement
Soft Skills
- Strong Phone Presence
- Self-Driven
- Results-Focused
- Emotionally Steady
- Highly Coachable
Industry Keywords
- High-Trust Sales
- Insurance Sales
- Healthcare Sales
- Travel Sales
- Consumer Sales
Tools & Technologies
- HubSpot
- Aircall
- GSuite
- Slack
- Case Management System
#J-18808-Ljbffr
Inbound Sales Representative – LATAM Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
