Inside Sales Supervisor

• Lead, motivate, and develop a team of Inside Sales Representatives
• Achieve and exceed sales, conversion, productivity, and call center efficiency goals
• Build strong relationships and a positive, results-focused team culture
• Create contests, team challenges, recognition, celebrations, and motivational activities
• Coach representatives on discovery, customer needs, product value, closing, and objection handling
• Provide frequent coaching and daily follow-up using live and recorded calls and performance results
• Maximize outbound sales opportunities using live reporting and performance tools
• Use performance data to identify trends, opportunities, and targeted action plans
• Set performance expectations, provide feedback, and promote accountability
• Address behaviors affecting team engagement, productivity, or performance
• Monitor sales calls for sales effectiveness, customer experience, quality, compliance, and process adherence
• Reinforce products, services, promotions, systems, policies, and sales processes
• Partner with Training, Quality Assurance, Workforce Management, Human Resources, and other business partners
• Manage attendance, scheduling, performance reviews, compensation accuracy, escalated customer concerns, policies, and wage and work-hour requirements
• Support interviewing, hiring recommendations, onboarding, recognition, and employee development

Requirements

• Bachelor’s degree or an equivalent combination of education and experience
• Three to five years of inbound/outbound call center sales supervisory and coaching experience, or at least two years in a lead role that conducted coaching
• Previous telesales experience
• Ability to coach for higher lead/call conversion rates, outbound dials, and strong customer retention
• Strong communication and listening skills
• Ability to motivate different personalities, navigate difficult conversations, and hold employees accountable
• Proficiency with Microsoft Office
• Ability to manage daily operations while maintaining quality and compliance

Core Competencies

Demonstrates strong leadership in managing and developing a team of Inside Sales Representatives, focusing on achieving sales goals and enhancing team performance through effective coaching and motivation. Proficient in utilizing performance data to drive sales strategies and ensure compliance with quality standards.

Highest-signal resume keywords

• Team Leadership
• Sales Coaching
• Performance Management
• Call Center Operations
• Microsoft Office Proficiency

Hard Skills

• Sales Conversion
• Outbound Sales
• Coaching Techniques
• Performance Analysis
• Quality Assurance
• Compliance Monitoring
• Telesales Experience
• Customer Retention Strategies
• Data-Driven Decision Making
• Performance Reporting

Soft Skills

• Strong Communication Skills
• Motivational Skills
• Conflict Resolution
• Accountability Promotion
• Listening Skills

Industry Keywords

• Call Center Sales
• Team Culture
• Employee Development
• Sales Processes
• Customer Experience

Tools & Technologies

• Performance Tools
• Live Reporting Systems
• Call Monitoring Software