Instructional Designer I – Front Desk/Scheduling/Registration

Responsibilities

• Support educational needs of front desk, scheduling, and registration staff.
• Design, develop, and deliver communication and education for users of Epic (the electronic health record (EHR) used at Denver Health).
• Create and maintain documentation, curriculums, and e-learnings (blended learning, synchronous and asynchronous learning).
• Monitor training program effectiveness, review and evaluate work, and offer performance reports.
• Documentation, materials creation and maintenance – design, develop, track, evaluate, improve and maintain training curriculums, e Learning modules, curriculums and classes, materials such as job aids, bulletins, and huddle sheets, based on workflow research and analysis, collaboration with stakeholders, and a thorough understanding of the Epic software.
• Analyze content, target audience, job tasks and learner environment to identify appropriate instructional strategies and modalities.
• Research system updates in vendor tools to identify education and change management opportunities and risks.
• Deliver content that meets the needs of a broad spectrum of adult learners.
• Work with SMEs, analysts and team members to ensure training deliverables are in line with both organization goals and the delivered solutions.
• Use Learning Management System (LMS) to deliver training and to track and report results.
• Regularly analyze work to identify opportunities to improve.
• Support the educational development of best practices.
• Communication, facilitation and presentation – deliver content, lead classes and labs, make formal and informal presentations to leadership, team members and end users.
• Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train‑the‑trainer classes, classroom training and virtual training to users in multiple roles across supported applications.
• Project Management – manage timelines, resources, and milestones of assigned projects. Communicate training plans to project manager and stakeholders.
• Liaise, rounding, help tickets and At The Elbow (ATE) support – act as a liaison with users taking time to understand their needs and developing relationships through interpersonal skills and effective, consistent communication.
• Work tracking and documentation – use problem/request tracking tools to keep documentation current on all assigned tasks. Complete work status and time allocation documentation.
• Maintenance and improvements – follow standards and expectations for annual review and update of all content: job aids and tipsheets, curriculum, training environment build, content on LMS, etc.; using available data, analyze value of current offerings and identify opportunities to improve.
• Learning and uptraining – take classes, pass tests, shadow users and become a workflow expert for the Epic applications you are assigned to learn.

Complete assigned and required proficiency for Epic assigned applications and certify in the application.

Qualifications

• High School Diploma or GED required.
• 1-3 years experience working in adult education (experience in healthcare preferred) required, –OR– 5+ years experience in health care may be accepted in lieu of formal adult education experience assuming at least some of that time involved training peers and or new employees required, –OR– 6+ years of experience in secondary education accepted in lieu of experience in adult education required.
• Team‑oriented and self‑motivated with the ability to balance multiple projects.
• Ability to develop strong relationships and build buy‑in and collaborate successfully with a wide variety of Subject Matter Experts (SMEs), stakeholders and to communicate with both technical and non‑technical employees across the organization.
• Adult learning theory application.
• Good communication and organizational skills are a requirement.
• Excellent oral and written presentation and communications skills.
• Strong negotiation skills and the ability to influence others without direct lines of authority.
• Experience with Microsoft Office Suite required.
• Instructional writing for digital media.
• The ability to prioritize and make good decisions with minimal supervision.
• Knowledge of specific healthcare industry Epic (or other EHR) applications preferred.
• Experience with Adobe Creative Suite products preferred.
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