IT Administrator

• Own administration of company-wide technology platforms, including Google Workspace, Anthropic, and other SaaS applications
• Manage user accounts, groups, permissions, licenses, application configurations, and administrative settings
• Maintain inventories of applications, administrators, licenses, users, system owners, devices, and access records
• Evaluate, configure, implement, and support new software and technology solutions with business teams
• Manage IT provisioning and deprovisioning for employee and contractor onboarding, offboarding, and role changes
• Conduct access changes, access reviews, and remediation in partnership with the Senior Security Engineer and leadership
• Own the lifecycle of company-issued laptops and other technology, including purchasing, imaging, configuration, deployment, support, recovery, and replacement
• Implement and administer MDM and endpoint-management systems and deploy required applications, updates, and controls
• Coordinate equipment shipping and retrieval for the fully remote workforce
• Serve as the primary internal technical-support contact; diagnose and resolve device, application, account, permission, connectivity, and workplace-technology issues
• Establish IT request intake, prioritization, tracking, resolution, documentation, and self-service resources
• Support internal technology and data infrastructure, file storage, sharing, permissions, collaboration systems, migrations, backups, recovery, and retention
• Identify operational risks, gaps, and inefficiencies and recommend solutions
• Partner with the Senior Security Engineer on security and compliance controls, audits, evidence collection, incident response, vulnerabilities, and technology risks
• Lead foundational initiatives including OneDrive-to-Google Drive migration, company-wide MDM deployment, centralized IT/SaaS inventory, standardized onboarding/offboarding, scalable IT support, and Zendesk administration and integrations

Requirements

• 3–5+ years of experience in IT administration, systems administration, corporate IT, or a similar role
• Experience supporting a distributed or fully remote workforce
• Hands-on experience administering Google Workspace in a business environment
• Experience administering SaaS applications, user accounts, permissions, groups, and licenses across an organization
• Experience implementing or administering MDM and endpoint-management platforms
• Strong understanding of identity and access management fundamentals, including SSO, MFA, least-privilege access, and account lifecycle management
• Experience managing employee onboarding and offboarding from an IT perspective
• Strong troubleshooting skills across devices, operating systems, SaaS applications, accounts, permissions, and connectivity
• Experience managing company hardware, asset inventory, device deployment, and remote equipment logistics
• Strong documentation and process-development skills
• Comfortable operating autonomously and prioritizing competing needs in a fast-moving environment
• Strong written and verbal communication skills, particularly when supporting non-technical employees
• Bachelor's degree in computer science, information technology, or a related field or equivalent relevant professional experience
• Preferred: Experience working in healthcare, telehealth, or another regulated environment
• Preferred: Familiarity with HIPAA and the technology controls associated with protecting PHI
• Preferred: Experience implementing or improving IT operations at a growing startup
• Preferred: Experience with Google Workspace migrations, particularly Microsoft 365/OneDrive to Google Workspace/Drive
• Preferred: Experience selecting, implementing, or migrating MDM platforms
• Preferred: Familiarity with security tools, endpoint protection, access reviews, audit evidence collection, and incident-response processes
• Preferred: Experience administering Zendesk or similar support platforms
• Preferred: Familiarity with enterprise administration of AI tools and emerging SaaS technologies

Core Competencies

Demonstrates expertise in IT administration, particularly in managing Google Workspace and SaaS applications, while ensuring compliance with security and access management protocols. Proven ability to support remote workforces and streamline IT operations through effective documentation and process development.

Highest-signal resume keywords

• Google Workspace Administration
• MDM Implementation
• Identity And Access Management
• Troubleshooting Skills
• IT Operations Management

Hard Skills

• IT Administration
• Systems Administration
• SaaS Application Management
• User Account Management
• Device Deployment
• Access Management
• Documentation Skills
• Process Development
• Onboarding And Offboarding Management
• Endpoint Management

Soft Skills

• Strong Communication Skills
• Autonomous Operation
• Prioritization Skills

Certifications & Qualifications

• Bachelor's Degree In Computer Science
• Information Technology

Industry Keywords

• Healthcare
• Telehealth
• HIPAA Compliance
• Remote Workforce Support
• Technology Controls

Tools & Technologies

• Google Workspace
• MDM Platforms
• Zendesk
• AI Tools
• Endpoint Protection