- Support digital commerce stakeholders, IT product owners, and external partners by gathering business requirements, documenting user stories, and maintaining process flows for Salesforce Commerce Cloud initiatives.
- Assist with administration, monitoring, and support of Salesforce Commerce Cloud capabilities, including storefront operations, product catalog updates, promotions, search, order-related workflows, and customer experience touchpoints.
- Triage production issues, system defects, and end-user support requests; coordinate with appropriate teams and track resolution.
- Participate in release and User Acceptance Testing activities by preparing test scenarios, executing test scripts, documenting results, and supporting defect follow-up.
- Maintain documentation, training materials, support guides, and knowledge resources.
- Support Agile and Scrum delivery activities by updating work items, preparing meeting notes, tracking action items, and supporting communication across teams.
- Assist with reporting, dashboards, and data analysis to monitor commerce operations, identify recurring issues, and surface process improvements.
- Apply IT Digital Technology governance, security, change management, and release management practices.
- Collaborate with cross-functional business, product, technical, and external partners.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in information systems, Business Administration, Computer Science, Digital Technology, or a related discipline; equivalent coursework, internship, or relevant project experience may be considered.
- 1–3 years of relevant experience in business analysis, digital technology, eCommerce, Salesforce, application support, internship, or a related role.
- Interest in Salesforce Commerce Cloud and digital commerce processes, including storefront operations, catalog, promotions, orders, customer experience, and site support.
- Ability to learn enterprise applications, document requirements, follow support processes, and elevate issues appropriately.
- Foundational understanding of business analysis concepts, software development lifecycle practices, Agile/Scrum ways of working, release processes, and user acceptance testing.
- Proficiency with Microsoft Office tools; experience with Jira, Azure DevOps, Confluence, Salesforce tools, reporting tools, or similar platforms is a plus.
- Strong attention to detail, analytical thinking, organization, and follow-through.
- Effective written and verbal communication skills with the ability to work collaboratively across business, product, and IT technical teams.
- Curiosity, adaptability, and a proactive approach to learning new systems, tools, and digital commerce processes.
- Salesforce or eCommerce coursework, certification, Trailhead learning, internship exposure, or hands-on project experience is preferred.
Core Competencies
Demonstrates expertise in Salesforce Commerce Cloud, business analysis, and digital commerce processes, with a strong focus on user acceptance testing, documentation, and cross-functional collaboration. Proficient in Agile methodologies and capable of supporting eCommerce operations through effective communication and analytical skills.
Highest-signal resume keywords
- Salesforce Commerce Cloud
- Business Analysis
- User Acceptance Testing
- Agile/Scrum Methodologies
- Digital Commerce Processes
Hard Skills
- Business Requirements Gathering
- User Story Documentation
- Process Flow Maintenance
- Data Analysis
- Reporting
- Application Support
- Software Development Lifecycle
- Test Scenario Preparation
- Defect Tracking
- Salesforce Tools
Soft Skills
- Attention to Detail
- Analytical Thinking
- Organization
- Effective Communication
- Curiosity
Certifications & Qualifications
- Salesforce Certification
- ECommerce Coursework
Industry Keywords
- Digital Technology
- ECommerce
- Storefront Operations
- Product Catalog
- Promotions
- Customer Experience
- Change Management
- Release Management
Tools & Technologies
- Microsoft Office
- Jira
- Azure DevOps
- Confluence
- Reporting Tools
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IT Analyst, Digital Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
