- Design, implement, and manage a fully cloud-based IT environment across SaaS platforms
- Strengthen access controls, device posture, security, and risk mitigation
- Identify and implement automation opportunities across IT operations
- Serve as a technical leader and mentor within the IT team
- Lead cross-functional IT projects from planning through execution
- Collaborate with stakeholders to deliver scalable IT solutions
- Evaluate, recommend, and implement new tools and technologies
- Design and build AI-powered agents and bots for IT workflow automation
- Develop and maintain documentation, runbooks, and standards
- Administer and improve email and collaboration platforms such as Google Workspace and Proofpoint
- Act as a senior escalation point, perform root cause analysis, and implement long-term solutions
- Spend up to 20% of time handling escalated support tickets and supporting new-hire onboarding
Requirements
- 5+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment
- Proven experience managing and supporting SaaS-based IT infrastructure at scale
- Security-first mindset with hands-on experience applying security best practices across IT systems and processes
- Experience managing and supporting macOS and Windows endpoints in a modern device management environment
- Deep expertise in Google Workspace administration, including Gmail/email routing, security, and deliverability
- Hands-on experience managing email security platforms such as Proofpoint or equivalent
- Experience administering and integrating Slack, Okta, Jamf, Intune, and other endpoint management platforms
- Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
- Ability to automate workflows using scripting or automation tools such as Python, Bash, and APIs
- Strong troubleshooting, problem-solving, and root cause analysis skills
- Experience mentoring junior team members and acting as a technical leader
- Strong communication and cross-functional collaboration skills
- Ability to manage IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
- Knowledge of Google Workspace, Slack, Zoom, Okta, Jamf, and Intune
- Experience with AI orchestration or agent platforms is a plus
- Proofpoint experience is a plus
Core Competencies
Demonstrates expertise in managing cloud-based IT environments, with a strong focus on security best practices and automation. Proven ability to lead cross-functional projects and mentor team members while delivering scalable IT solutions.
Highest-signal resume keywords
- Cloud-Based IT Environment Management
- SaaS Infrastructure Support
- Google Workspace Administration
- Automation Using Python and Bash
- Technical Leadership and Mentoring
ATS Optimization Keywords
Hard Skills
- IT Engineering
- Systems Administration
- Security Best Practices
- Troubleshooting
- Root Cause Analysis
- Device Management
- Workflow Automation
- Email Security Management
- Zero Trust Network Access
- AI Orchestration
Soft Skills
- Problem-Solving
- Communication
- Cross-Functional Collaboration
Industry Keywords
- Cloud-First Environment
- IT Asset Lifecycle Management
- Modern Device Management
Tools & Technologies
- Google Workspace
- Proofpoint
- Slack
- Okta
- Jamf
- Intune
- Zoom
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IT Engineer Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
