- Deliver IT services for one or multiple sites, supporting up to 300 devices per FTE, including PCs, servers, printers, and local network equipment
- Manage IT service delivery activities, user support processes, customer relations, and IT asset management
- Provide L1 and L2 support for Amcor standard workstation deployment and support
- Provide L3 support for server and virtualization environments
- Communicate upcoming changes and projects, implement best practices, and support end-user training
- Ensure operational activities align with global IT standards and security policies
- Improve support processes, IT asset management, and customer satisfaction
- Implement Group IT shared service standards and support processes across sites
- Ensure quality IT service delivery and lead site projects involving infrastructure and support process changes
- Cover critical site issues and maintain security-policy alignment
- Document knowledge bases, procedures, and help guides
- Install and repair hardware; troubleshoot applications and software
- Manage printers and multifunction devices
- Perform data backup and restore and infrastructure testing
- Set up and configure wired and wireless LAN switches and access points
- Maintain network documentation and monitoring tools for network equipment and servers
- Patch and update servers and administer server-related activities
- Manage users during onboarding, offboarding, and updates
- Support major events, site events, and end-user education
Requirements
- Technical education in computer science or equivalent experience/studies
- Any Windows/Cisco certifications are a plus
- ITIL Foundations desirable
- Ability to multitask and handle high volumes in a fast-paced and demanding environment
- Strong interpersonal and communication skills
- Strong troubleshooting skills
- Fluency in English communication (spoken, written); other languages will be considered an advantage
- Project experience is advantageous
- Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
- Knowledge of server virtualization
Core Competencies
Demonstrates expertise in IT service delivery, including L1, L2, and L3 support for workstations and server environments, while ensuring compliance with global IT standards and security policies. Proficient in managing IT asset processes, user support, and customer relations to enhance satisfaction and operational efficiency.
Highest-signal resume keywords
- IT Service Delivery Management
- Windows Server Operating Systems
- Server Virtualization
- ITIL Foundations
- Troubleshooting Skills
Hard Skills
- L1 Support
- L2 Support
- L3 Support
- Windows Server Management
- Server Virtualization
- Network Configuration
- Data Backup and Restore
- Hardware Installation and Repair
- Application Troubleshooting
- IT Asset Management
Soft Skills
- Interpersonal Skills
- Communication Skills
- Multitasking Ability
- Customer Relations
- End-User Training
Certifications & Qualifications
- Windows Certifications
- Cisco Certifications
- ITIL Foundations
Industry Keywords
- IT Service Management
- User Support Processes
- Security Policies
- Infrastructure Projects
- Operational Activities
Tools & Technologies
- LAN Switches
- Access Points
- Monitoring Tools
- Help Desk Software
- Knowledge Base Documentation
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IT Support Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
