- Serve as the point of contact for specialist departments via telephone, email, and remote access in day-to-day operations
- Perform, maintain, and implement install, move, add, and change (IMAC) tasks for IT and end-user devices
- Install, operate, and maintain Microsoft server and client systems as well as Citrix solutions
- Analyze, document, and permanently resolve incidents in the ticketing system
- Monitor IT systems to ensure stable and smooth operations
- Support security measures and IT projects
- Work closely with colleagues, customers, and service providers
Requirements
- Completed vocational training in IT or a degree in IT
- At least three years of experience in a comparable role
- Practical experience in incident and request management
- Proficiency with modern collaboration tools such as Microsoft Teams
- Excellent written and spoken German
- Structured, reliable, and solution-oriented approach with a high level of personal responsibility
- Ability to plan and organize work independently and proactively
- Willingness to work closely and collaboratively with team leads, end users, and IT specialist departments
- Ability to identify and contribute improvement opportunities, such as through standardization or reducing recurring incidents
Core Competencies
Demonstrates expertise in IT support, incident management, and collaboration tools, with a strong focus on maintaining IT systems and enhancing operational efficiency. Proficient in both written and spoken German, with a structured and solution-oriented approach to problem-solving.
Highest-signal resume keywords
- Incident Management
- Microsoft Server Administration
- Citrix Solutions
- Microsoft Teams Proficiency
- IT Project Support
Hard Skills
- IT Support
- IMAC Tasks
- System Monitoring
- Incident Resolution
- Request Management
Soft Skills
- Structured Approach
- Reliability
- Solution-Oriented
- Proactive Planning
- Collaboration
Certifications & Qualifications
- Vocational Training in IT
- Degree in IT
Industry Keywords
- IT Operations
- End-User Devices
- Security Measures
- Standardization
- Improvement Opportunities
Tools & Technologies
- Microsoft Server
- Citrix
- Ticketing System
- Collaboration Tools
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IT Support, Systems Administration Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
