- Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
- Manage support requests from beginning to resolution while keeping clients informed
- Prioritize tickets, handle escalations, and meet service level expectations
- Collaborate with teammates on complex technical issues and across departments
- Create and maintain detailed documentation to improve internal processes and the knowledge base
- Coordinate with third-party vendors to resolve client issues
- Participate in team meetings, technical training sessions, and continuous improvement initiatives
- Deliver proactive, customer-focused support for long-term client relationships
Requirements
- Previous experience working for a Managed Service Provider (MSP) is required
- Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Experience administering Microsoft 365 environments
- Solid understanding of virtualization technologies such as Hyper-V
- Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues
- Experience using remote support tools, Remote Desktop, and RemoteApp technologies
- Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues
- Strong written and verbal communication skills with a customer-first mindset
- Team-oriented attitude with willingness to share knowledge and continuously learn
Core Competencies
Demonstrates expertise in troubleshooting Windows workstations, Microsoft 365, and networking technologies while providing proactive, customer-focused support. Capable of managing support requests effectively and collaborating with teams to enhance internal processes and client relationships.
Highest-signal resume keywords
- Windows Server Support
- Microsoft 365 Administration
- Active Directory Management
- Networking Troubleshooting
- Remote Support Tools
Hard Skills
- Windows Server
- Active Directory
- Group Policy
- DNS
- DHCP
- Hyper-V
- Networking Fundamentals
- Switch Troubleshooting
- Firewall Management
- Wireless Network Troubleshooting
Soft Skills
- Excellent Troubleshooting Skills
- Analytical Skills
- Strong Communication Skills
- Team-Oriented Attitude
- Customer-First Mindset
Industry Keywords
- Managed Service Provider
- Technical Support
- Client Relationship Management
- Continuous Improvement
- Documentation Management
Tools & Technologies
- Remote Desktop
- RemoteApp
- VoIP Systems
- Networking Equipment
- Third-Party Vendor Coordination
#J-18808-Ljbffr
IT Systems Support Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
