- First point of contact for employees regarding IT questions and technical issues on-site in Mülheim
- Provide 1st-level support, analyze and classify requests, and elevate more complex issues to the central 2nd-level support team
- Set up workstations, laptops, PCs, monitors, and peripheral devices
- Support onboarding and offboarding processes
- Maintain hardware, printers, and network connections, and resolve minor technical issues on-site
- Maintain an inventory of IT assets
- Document IT processes
- Support software installations, migrations, and IT projects
- Support the central IT team in administering the Microsoft environment, including Entra ID, Active Directory, Exchange Online, and Intune, as well as Enreach Swyx
- Work closely with the central IT team of Kienzle Beteiligung GmbH (holding company)
Requirements
- Completed vocational training as an IT specialist for system integration, IT systems electronics technician, or a comparable qualification
- Good knowledge of Windows 10/11, Microsoft 365/Office, client hardware, and peripheral devices
- Basic knowledge of networking (TCP/IP, VLAN, DNS, DHCP)
- Good command of German and English
- Independent, structured, and solution-oriented working style
- Strong service orientation and communication skills
- Calm and patient when assisting users—even in stressful situations
- Desirable: Basic knowledge of Microsoft Intune, Entra ID, Active Directory, Exchange Online, Power BI, or Enreach Swyx
Core Competencies
Demonstrates expertise in providing 1st-level IT support, managing hardware and software installations, and maintaining IT assets. Proficient in Microsoft environments and networking fundamentals, with strong communication skills in both German and English.
Highest-signal resume keywords
- 1st-Level Support
- Windows 10/11
- Microsoft 365/Office
- Networking (TCP/IP, VLAN, DNS, DHCP)
- Microsoft Intune
Hard Skills
- IT Support
- Hardware Maintenance
- Software Installation
- Network Troubleshooting
- IT Asset Management
Soft Skills
- Service Orientation
- Communication Skills
- Solution-Oriented
- Calm Under Pressure
- Independent Working
Certifications & Qualifications
- Vocational Training as IT Specialist
- IT Systems Electronics Technician
Industry Keywords
- IT Support
- Onboarding
- Offboarding
- Technical Issues
- IT Processes
Tools & Technologies
- Microsoft Entra ID
- Active Directory
- Exchange Online
- Intune
- Enreach Swyx
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Junior IT Support Manager Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
