Junior Support Analyst – Procurement

• Provide support through the customer service channels available to clients
• Create step-by-step system articles for the knowledge base
• Conduct system tests to identify errors and develop answers to potential questions
• Participate in and conduct specific training sessions as needed
• Provide the best possible customer experience, contributing to customer success
• Apply a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and results

Requirements

• A completed or ongoing degree in Business Administration or a related field is preferred
• Previous customer service experience in support environments
• Experience with customer support tools such as Freshdesk, Zendesk, or similar platforms
• Experience with technical documentation and content creation for knowledge bases
• Analytical mindset and strong communication skills
• Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts
• This position is also open to people with disabilities

Core Competencies

Demonstrates expertise in customer service support, technical documentation, and knowledge base content creation, while leveraging an analytical mindset and strong communication skills to enhance customer experiences. Familiarity with Artificial Intelligence technologies and a digital mindset are essential for transforming processes and results.

Highest-signal resume keywords

• Customer Service Experience
• Technical Documentation
• Knowledge Base Content Creation
• Customer Support Tools
• Artificial Intelligence Knowledge

Hard Skills

• Technical Documentation
• Content Creation
• Analytical Mindset

Soft Skills

• Strong Communication Skills
• Curiosity About New Technologies

Industry Keywords

• Customer Success
• Support Environments
• Artificial Intelligence

Tools & Technologies

• Freshdesk
• Zendesk