- Provide support for complex applications and services as a qualified Service Desk specialist in the area of deposits and investment advisory for private customers
- Develop specialist expertise and prepare and communicate information in a clear, customer-friendly manner to support solution development
- Act as a multiplier and knowledge ambassador
- Participate in escalations and the resolution of major incidents
- Conduct comprehensive and meticulous testing to ensure quality
- Communicate with customers promptly
- Provide targeted customer advice and present available solutions
- Communicate customer requirements to support further product development
- Support product launches
- Take on special assignments as needed
Requirements
- Completed relevant vocational training as a bank clerk, supplemented by an advanced qualification (Banking Specialist or Bank Management Specialist) and many years of professional experience, or an equivalent qualification
- In-depth knowledge of the deposits business
- Experience in customer service/support or banking organization
- Knowledge of the processes and workflows of the tools and media used in customer service
- Strong customer and service orientation
- Professional, dependable, and self-directed approach to work
- Analytical thinking
- Excellent coordination skills
- Conflict-management skills and assertiveness
- Strong cooperation and teamwork skills
- Reliability, together with a high degree of quality awareness and sense of responsibility
- A résumé and relevant employment references/certificates are required when applying
Core Competencies
Demonstrates in-depth knowledge of the deposits business and customer service processes, with a strong focus on quality assurance and effective communication. Capable of providing targeted customer advice and supporting product development through analytical thinking and teamwork.
Highest-signal resume keywords
- In-Depth Knowledge Of Deposits Business
- Customer Service/Support Experience
- Analytical Thinking
- Conflict-Management Skills
- Strong Cooperation And Teamwork Skills
Hard Skills
- Vocational Training As A Bank Clerk
- Banking Specialist Qualification
- Bank Management Specialist Qualification
- Quality Assurance Testing
- Solution Development Support
Soft Skills
- Customer And Service Orientation
- Professional And Dependable Work Approach
- Excellent Coordination Skills
- Self-Directed Work Style
- Reliability And Responsibility
Industry Keywords
- Deposits Business
- Investment Advisory
- Private Customers
- Product Launch Support
Tools & Technologies
- Customer Service Tools
- Media Used In Customer Service
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Banking Specialist, Deposits – Investment Advisory for Private Customers in Karlsruhe Arbeitgeber: Jobtailor
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