- Plan, update, and implement scheduling procedures
- Manage and develop statistics to measure scheduling program effectiveness
- Act as a resource for Interpreter Schedulers
- Coordinate all staff training activities
- Process requests in interpreter scheduling systems
- Analyze clinical situations and determine optimal interpreter communication modes
- Evaluate patients' communication needs, complexities, and preferences
- Determine availability of in-person interpreters while considering travel time and fatigue
- Track ongoing assignments to provide continuity of care
- Submit requests to third-party vendors and confirm assignments in ePARC
- Produce and review interpreter worklist reports in ePARC
- Collaborate with Interpreter Services Supervisors and clinical department managers/supervisors
- Triage and direct calls; answer interpreter-related questions and assist with patient appointment calls
- Monitor interpreter requests, assignments, changes, and cancellations
- Distribute daily schedules and liaise with interpreters and vendor partners
- Assign appropriate interpreter modalities to meet Department of Health, Joint Commission, and ADA standards/regulations
- Triage emergency on-call requests and coordinate same-day add-ons or schedule changes
- Document pager activity and maintain instant messaging communication with interpreters
- Escalate situations to Interpreter Services Supervisors when needed
- Train and onboard Interpreter Schedulers
- Present educational in-services for departments and employee orientations
- Recommend process improvements and perform other duties as assigned
Requirements
- Associate's degree in Medical, Secretarial, or related field and 3 years of relevant experience required
- Equivalent combination of education and experience accepted
- Knowledge of medical terminology preferred
- Experience with surgical/appointment scheduling software and electronic medical records preferred
- Customer relations skills preferred
- Monday-Friday, 7:00 a.m.-3:30 p.m. schedule
- On-call coverage required
- Ability to respond to emergency requests from the on-call pager within 5 minutes
Core Competencies
Demonstrates expertise in scheduling procedures, interpreter coordination, and patient communication needs assessment. Proficient in managing scheduling software and ensuring compliance with health regulations.
Highest-signal resume keywords
- Scheduling Procedures Management
- Interpreter Coordination
- Medical Terminology Knowledge
- Surgical Appointment Scheduling Software
- Customer Relations Skills
Hard Skills
- Scheduling Procedures
- Statistics Development
- Clinical Situation Analysis
- Interpreter Communication Modes
- Interpreter Modalities Assignment
- Process Improvement
- Emergency Request Response
- Documentation Maintenance
- Training and Onboarding
- Report Production
Soft Skills
- Collaboration
- Communication
- Triage Skills
- Problem-Solving
- Customer Service
Industry Keywords
- Department of Health Standards
- Joint Commission Regulations
- ADA Compliance
- Patient Appointment Coordination
Tools & Technologies
- EPARC
- Interpreter Scheduling Systems
- Electronic Medical Records
- Instant Messaging Communication
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Lead, Interpreter Scheduling Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
