- Support the supervisor with identifying patients who qualify for pre-registration, including all new patients and return patients
- Serve as a resource and provide staff training in collaboration with the supervisor
- Assist staff in obtaining proper identification and ensuring accurate demographic and insurance information
- Enter patient information into the registration system
- Assist staff daily with RTE technology in EPIC-related issues
- Assist with new-hire orientation and continued training for pre-registration/pre-certification specialists
- Advise specialists on pre-certification and pre-registration escalations and problem solutions
- Escalate RTE technology issues through Experian via HIT tickets to ensure accurate eligibility responses
- Add and identify complex coverage issues
- Work Work Queues when staff are on PTO or absent, as needed
- Assist the supervisor with the Daily Call Log
- Assign accounts when the Pre-Registration Supervisor is out
- Maintain the real-time authorization database
- Work on the Virtual Registration Admin Work Queue
Requirements
- High School Graduate or GED
- 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience
- 2 or more years of customer service experience
- Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department
- Preferred: 4 or more years of experience working in Epic
Core Competencies
Demonstrates expertise in patient registration, pre-registration, and pre-certification processes, with a strong focus on utilizing EPIC technology for efficient operations. Capable of training staff and resolving complex coverage issues while maintaining accurate patient information.
Highest-signal resume keywords
- Patient Registration Experience
- Pre-Certification Knowledge
- EPIC Proficiency
- Customer Service Skills
- Staff Training and Support
Hard Skills
- Patient Registration
- Pre-Registration
- Pre-Certification
- Patient Accounting
- Data Entry
- Eligibility Verification
- Coverage Issue Resolution
- RTE Technology Support
- Real-Time Authorization Management
- Work Queue Management
Soft Skills
- Collaboration
- Problem Solving
- Communication
- Training and Mentoring
- Adaptability
Certifications & Qualifications
- High School Graduate
- GED
Industry Keywords
- Patient Registration
- Pre-Certification
- Customer Service
- Healthcare
- Insurance Information
Tools & Technologies
- EPIC
- Experian
- HIT Tickets
- Registration System
- Real-Time Authorization Database
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Lead Pre-Registration Pre-Certification Specialist Arbeitgeber: Jobtailor
Als Front Office Supervisor in unserem dynamischen Team bieten wir Ihnen die Möglichkeit, in einem unterstützenden und freundlichen Arbeitsumfeld zu wachsen. Wir legen großen Wert auf die berufliche Entwicklung unserer Mitarbeiter und bieten regelmäßige Schulungen sowie die Chance, Verantwortung zu übernehmen. Unsere Lage ermöglicht es Ihnen, Teil einer lebendigen Gemeinschaft zu sein, während Sie gleichzeitig die Standards unseres Franchise-Partners einhalten und unseren Gästen einen unvergesslichen Aufenthalt bieten.
