Lead Product Designer, Provider Experience

Responsibilities

• Own end-to-end product design for Provider workstreams, from discovery and journey mapping through prototypes and production-ready design, including provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve families more effectively.
• Translate marketplace, partner, and operational complexity into intuitive workflows for internal and external users.
• Partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope.
• Design for trust, clarity, speed, and usability in workflows where users need accurate information and confident next steps.
• Use research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to guide design decisions.
• Identify high-leverage opportunities where better provider workflows can improve customer outcomes and business performance.
• Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders.
• Help teams understand not only what should ship, but why it matters.
• Apply and extend shared APFM patterns so product surfaces feel coherent across domains.
• Help distinguish provider-specific design needs from reusable system patterns.
• Contribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, and craft standards.
• Mentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibility.
• Bring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier.
• Experiment with AI tools to explore product directions, prototype workflows, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design work.
• Help the team understand where AI meaningfully improves the experience, and where human judgment, trust, and clarity matter more.

Share what you are learning with design and stakeholders so the team gets better together.

Requirements

• 7+ years of product design experience on complex web, Saa S, marketplace, CRM, internal-tool, partner-portal, or operations-facing products.
• Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product, including work that influenced product strategy or raised the quality bar across multiple workstreams.
• Excellent interaction design, systems thinking, information architecture, and product judgment.
• Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process.
• Ability to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisions.
• Experience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matter.
• Strong Figma skills and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytelling.
• Comfort partnering deeply with Product Managers, Engineers, Researchers, Marketing, operational stakeholders, Sales, and senior leaders to align teams around clear design direction.
• Tools & Technologies
• Figma
• Saa S
• CRM
• AI-assisted workflows
• Prototypes
• Analytics
• Journey mapping
• Partner workflows
• Internal tools
• Operational capabilities
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