Lead Product Manager

• Evaluate business opportunities to define and optimize the product portfolio
• Analyze targeted markets, market trends, new technology, customer business issues, and the competitive environment
• Apply knowledge of company product capabilities and service offerings to create and expand product and solution alternatives
• Work closely with product development to create products
• Validate early product definitions with customers
• Formulate product strategies and identify new product opportunities
• Develop project plans addressing customer needs and expanding market share
• Lead cross-functional execution and strategy for core benefits administration and enterprise identity/login experiences
• Write epics, define user stories, unblock development teams, and manage backlogs
• Optimize user journeys and improve end-user experience
• Own product vertical success, ROI, margin gain, and cost/benefit analysis
• Manage roadmap prioritization and trade-offs among core innovation, custom client requests, and operational support
• Host Customer Advisory Boards and anticipate unstated customer needs
• Align matrixed stakeholders from ideation through launch
• Communicate product strategy through storytelling and public speaking
• Measure product success using usage, adoption, and financial metrics

Requirements

• 8+ years of senior digital product management experience
• Experience spanning consumer-facing (B2C) and client-facing (B2B) SaaS, Web, and Mobile applications
• Direct experience in Benefits Administration or the broader Health and Benefits space
• Proven track record operating within matrixed, large enterprise environments supporting diverse client segments
• Bachelor’s degree or higher required
• Deep knowledge of Agile delivery
• Experience writing epics, defining user stories, unblocking development teams, and managing backlogs
• Daily expertise with modern product tools such as Jira and Confluence
• Experience leveraging AI tools to accelerate work
• Strong focus on user-centered design and optimizing user journeys
• Strategic ownership of product success, ROI, margin gain, and cost/benefit analysis
• Experience with roadmap prioritization, technical delivery, go-to-market, and resource allocation
• Proven experience hosting Customer Advisory Boards (CABs)
• Ability to align matrixed stakeholders across Security, Compliance, Operations, Legal, Client Services, and Commercial & Strategy
• Exceptional storytelling and public speaking skills
• Track record measuring product success through usage, adoption, and financial metrics
• Proactive, adaptable, hands-on approach in a fluid, startup-like environment

Core Competencies

Demonstrates extensive experience in digital product management, particularly in B2C and B2B SaaS environments, with a strong focus on user-centered design and product success metrics. Proficient in leading cross-functional teams, managing product roadmaps, and utilizing modern product tools to optimize user journeys and drive strategic outcomes.

Highest-signal resume keywords

• Digital Product Management
• Benefits Administration Experience
• Agile Delivery Expertise
• Jira and Confluence Proficiency
• Customer Advisory Boards Hosting

Hard Skills

• Product Strategy Development
• User Story Definition
• Backlog Management
• Cost/Benefit Analysis
• Market Analysis
• Product Roadmap Prioritization
• User Journey Optimization
• Financial Metrics Measurement
• AI Tools Utilization
• Cross-Functional Team Leadership

Soft Skills

• Exceptional Storytelling
• Public Speaking
• Proactive Approach
• Adaptability
• Stakeholder Alignment

Certifications & Qualifications

• Bachelor’s Degree or Higher

Industry Keywords

• SaaS
• Web Applications
• Mobile Applications
• Health and Benefits
• Matrixed Environments
• Client Segments
• Consumer-Facing
• Client-Facing
• Product Success Metrics
• User-Centered Design